Customer Operations Manager

2 days ago


Singapore Rolls-Royce Full time

Customer Operations Manager (Maternity Cover, 6-8 months)Join to apply for the Customer Operations Manager (Maternity Cover, 6-8 months)role at Rolls‐Royce Location: Seletar, Singapore Only candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered. We have an exciting opportunity for a Customer Operations Manager to join our team in Singapore on a 6‐8 month maternity cover contract. Accountable for in‐region delivery of Services including fleet availability, flawless entry into service and resolution of complex customer issues. Operating in a shared‐service model, the Customer Operations Manager will integrate Service Line and Engine Team deliverables to satisfy our customer commitments. Reporting to the VP Customer Operations, tasks will be prioritised in order of safety, contract commitment, availability assurance and finally, segmentation principles. The Customer Operations Manager will lead regional Customer Operations Officers and ASTs to ensure that all Services processes are being performed to specification for the Trent 1000 fleet and customers. The role will be customer facing but not primarily customer aligned. Key Accountabilities Trent 1000 – Define & deliver critical customer delivery plans in accordance with Service Line & Engine Team policies, including accountabilities for service line needs specific to a region. This includes the integration and execution of fleet campaign roll‐programmes, prioritisation via VOC and local knowledge, managing reactive concerns and working directly with customers as required. Recruitment, development and task management of Airline Services Teams (ASTs) and, where appropriate, facilities – in‐region. Support Customer



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