KYC Operations Team Lead

Overview
KYC Operations Team Lead - Wise Platform • Full-time • Compensation: SGD 6,000 - SGD 6,500 per month
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
Salary ranges :
6,000 - 6,500 per month + RSUs
As a KYC Operations Team Lead for Wise Platform, you will oversee the daily operations of a team of KYC Analysts. Your team is responsible for conducting thorough customer due diligence reviews, analysing various customer and business activities, and ensuring that our KYC records are kept up to date according to our internal policies. The KYC Operations Team Lead is a people lead with a mindset focused on building processes that put our customers first while being aware of the risks surrounding the industry and the wider regulatory environment.
Job Responsibilities
Team Leadership : Lead by example and drive a customer focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.
People management : Coach and develop a strong team of KYC Analysts. Initiatives to help your team grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conduct career map check-ins and make recommendations for promotions, salary raises, and other decisions.
Operational management : Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations. Manage admin tasks including scheduling, training, hiring, interviewing, organising team activities, and others.
Performance management : Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one on one coaching sessions, usually weekly or biweekly. Run team meetings to share updates and best practices.
Expertise Sharing : Be a subject matter expert in your area with the ability to train and coach your team on operational topics. Maintain understanding of regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Perform deep dives, identify root causes, and propose solutions to senior leadership.
Planning and execution : Ensure key performance indicators are being met and provide insights to other stakeholders. Deliver your own initiatives and ensure your team progresses on their goals.
Stakeholder management and communication : Collaborate with stakeholders to ensure clear communication and coordination of actions. Communicate mindfully and professionally, choosing the right formats and platforms. Ensure initiatives and reports are well documented with clear scope and potential impact.
Requirements
Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate thoughts.
A minimum of 2+ years of experience in Operations (preferably in CDD/EDD/AML or Risk Assessment).
Good understanding of the regulatory framework surrounding KYC/AML.
Punctual, independent, proactive and willing to get things done.
Fast learner, willing to become a Subject Matter Expert for your team and support them in problem solving.
Excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment.
Ability to multi-task and take responsibility in challenging situations.
Ability to identify gaps in policies and processes and provide detailed feedback, including examples when possible, through established communication channels.
Proven track record of taking ownership and being a great team-player.
Ability to analyze and move the team\'s metrics.
Nice to have
Education: Bachelor’s degree in Finance, Business Administration, Law, or related field.
Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused).
1-2 years experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry.
1-2 years experience of leading small to medium sized teams.
Ability to use analytics tools like Looker, Superset, or other.
For everyone, everywhere. We\'re people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We\'re proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it\'s like to work at Wise visitWise.Jobs .
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