KYC Operations Team Lead

Job Description
Salary ranges : 6,000 - 6,500 per month + RSUs
As a KYC Operations Team Lead for Wise Platform, you will oversee the daily operations of a team of KYC Analysts. Your team is responsible for conducting thorough customer due diligence reviews, analysing various customer and business activities, and ensuring that our KYC records are kept up to date according to our internal policies. The KYC Operations Team Lead is a people lead with a mindset focused on building processes that put our customers first while being aware of the risks surrounding the industry and the wider regulatory environment.
Responsibilities
Team Leadership : Lead by example and drive a customer focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.
People management : Coach and develop a strong team of KYC Analysts. Create initiatives to help your team grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conduct career map check-ins and make recommendations for promotions, salary raises, and other decisions.
Operational management : Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations. Manage admin tasks including scheduling, training, hiring, interviewing, organizing team activities, and others.
Performance management : Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one-on-one coaching sessions, usually weekly or biweekly. Lead team meetings to keep the team updated, share best practices, and enhance team spirit.
Expertise Sharing : Be a subject matter expert and train/coach the team on operational topics. Maintain understanding of regulatory obligations, internal policies, and apply a risk-based approach to deterring and preventing money laundering and financial crime. Perform deep dives, identify root causes of problematic cases, and propose solutions to senior leadership.
Planning and execution : Ensure key performance indicators are met and provide insights to stakeholders. Take accountability for delivering initiatives and progress towards goals.
Stakeholder management and communication : Collaborate with stakeholders to ensure clear communication and coordination of actions. Communicate professionally and choose appropriate formats to convey messages to a wider audience. Document initiatives and reports with clear scope and potential impact.
Qualifications
Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate thoughts.
A minimum of 2+ years of experience in Operations (preferably in CDD/EDD/AML or Risk Assessment).
Good understanding of the regulatory framework surrounding KYC/AML.
Punctual, independent, proactive and willing to get things done.
Fast learner, willing to become a Subject Matter Expert for the team and support problem solving.
Excellent communication and interpersonal skills, strong organisational skills, good time management, and ability to work in a fast-paced and high-pressure environment.
Ability to multi-task and take responsibility in challenging situations.
Ability to identify gaps in policies and processes and provide detailed feedback through established channels.
Proven track record of taking ownership and being a great team player.
Ability to analyze and move the team's metrics.
Nice to have
Education: Bachelor’s degree in Finance, Business Administration, Law, or related field.
Certifications: ICA, CAMS, or equivalent (EDD/AML focus).
1-2 years experience in KYC/AML, financial crime, compliance, or related field within financial services.
1-2 years experience leading small to medium sized teams.
Ability to use analytics tools like Looker, Superset, or similar.
Additional Information
For everyone, everywhere. We’re people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We’re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and ensure every Wise employee feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it’s like to work at Wise, visit Wise.Jobs.
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