KYC Operations Team Lead

Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about
our mission
and
what we offer .
Job Description
Salary range :
6,150 ~ 6,550 per month + RSUs
As a KYC Operations Team Lead you will oversee the daily operations of a team of KYC Analysts. Your team is responsible for conducting thorough customer due diligence reviews, analysing various customer and business activities, and ensuring that our KYC records are kept up to date according to our internal policies. The KYC Operations Team Lead is a people lead with a mindset focused on building processes that put our customers first while being aware of the risks surrounding the industry and the wider regulatory environment.
Job Responsibilities
Team Leadership : Lead by example and drive a customer focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.
People management : Coach and develop a strong team of KYC Analysts. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions.
Operational management : Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations. Be on top of admin related tasks including but not limited to scheduling, training, hiring, interviewing, organising team activities, and others.
Performance management : Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one on one coaching sessions, usually on a weekly or biweekly basis. Run team meetings to ensure that your team is kept up to date with the latest information, share best practices and enhance overall team spirit.
Expertise Sharing : Be a subject matter expert in your area with the ability to train and coach your team on operational topics. Maintain a good understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to perform deep dives, understand root causes of problematic cases and propose solutions to senior leadership.
Planning and execution : Ensure key performance indicators are being met and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your team is making progress on their goals.
Stakeholder management and communication : Collaborate closely with your stakeholders ensuring clear communication and coordination of actions. You communicate mindfully and professionally while choosing the right formats and platforms to convey your message to a wider audience in a timely manner. Your initiatives and reports are well documented and it has a clear scope that includes potential impact in different areas.
Qualifications
Requirements
Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.
A minimum of 2+ years of experience in Operations (preferably in CDD/EDD/AML or Risk Assessment domain).
Good understanding of the regulatory framework surrounding KYC/AML.
You are punctual, independent, proactive and willing to get things done.
You are a fast learner, willing to become a Subject Matter Expert for your team and support them in their problem solving.
You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment.
Ability to multi-task and take responsibility in challenging situations;
You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.
Proven track record of taking individual ownership and responsibilities as well as being a great team-player
Ability to analyze and move the team's metrics.
Nice to have:
Education: Bachelor’s degree in Finance, Business Administration, Law, or related field.
Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused).
1-2 years experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry.
1-2 years experience of leading small to medium sized teams.
Ability to use analytics tools like, looker, superset, or other.
*****(HOW TO APPLY)*****
Please submit your application, which should include both your resume and cover letter.
Candidates who do not address the questions listed below in their application will not be considered.
For the Cover Letter:
Please ensure you include your responses to Q1 and Q2 in the cover letter.
Question 1.
Do you have deep interest in KYC and related controls + basic understanding of compliance and regulatory, complex onboarding and good risk tolerance around Wise AUP?
Do you have experience and interest working with Side Projects to support team growth?
Question 2.
Stakeholders
- Please share a time where you had conflicting priorities amongst stakeholders in a work place setting. Set the stage of the conflict, the resolution and your contribution in resolving the matter.
Project management
- As we continue to explore opportunities in the KYC Wise Platform space, every day brings new challenges to solve, spinning up projects big and small. Tell us about a project that you owned or helped drive, what was the goal, the steps and considerations you needed to address, challenge you solved and ultimate outcome of the project. Be sure to highlight your personal contribution and the impact it had on the outcome.
Wise Platform
- Please share if you’ve had any engagement with any aspect of our Wise Platform service, our teams (KYC or beyond) or customers. Regardless of whether you have or not, share why you’d like to join and lead in this quickly growing area of our business.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
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