L2 Support Team Lead

19 hours ago


Singapore beBeeLeadership Full time

Job Title: L2 Service Manager
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Key Responsibilities:

  • Manage the Level 2 IT support team to ensure timely resolution of complex technical issues.
  • Maintain system stability and support IT infrastructure and applications.
  • Collaborate with other teams to provide services to end-users and internal stakeholders.

Required Skills and Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
  • Proven experience (10+ years) in IT support or operations including supervisory or management experience of L2 team.
  • Strong technical knowledge of IT infrastructure and applications.
  • Experience with ITSM tools and frameworks such as ITIL, ServiceNow, or equivalent.

Benefits:

  • Opportunity to work with a world leader in Engineering and Technology consulting services.
  • Chance to lead and manage a Level 2 support team.
  • Professional development opportunities.

Others:

  • Familiarity with private cloud platforms and cybersecurity best practices for critical infrastructure is a plus.
  • Relevant certifications (ITIL Foundation, cybersecurity certifications) are highly valued.


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