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19 hours ago
Job Title: L2 Service Manager
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Key Responsibilities:
- Manage the Level 2 IT support team to ensure timely resolution of complex technical issues.
- Maintain system stability and support IT infrastructure and applications.
- Collaborate with other teams to provide services to end-users and internal stakeholders.
Required Skills and Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
- Proven experience (10+ years) in IT support or operations including supervisory or management experience of L2 team.
- Strong technical knowledge of IT infrastructure and applications.
- Experience with ITSM tools and frameworks such as ITIL, ServiceNow, or equivalent.
Benefits:
- Opportunity to work with a world leader in Engineering and Technology consulting services.
- Chance to lead and manage a Level 2 support team.
- Professional development opportunities.
Others:
- Familiarity with private cloud platforms and cybersecurity best practices for critical infrastructure is a plus.
- Relevant certifications (ITIL Foundation, cybersecurity certifications) are highly valued.
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