Customer service
3 weeks ago
Job Title: Customer Service & IT Assistant Manager (Japanese Speaking)
Reference ID: 35779Our client, a listed firm specializing in electronic components, is seeking a Customer Service & IT Assistant Manager (Japanese Speaking). The primary responsibilities include managing IT matters within the office, overseeing delivery and shipping processes, and providing support to the sales team.Reporting Line: Customer Service Manager.
【Responsibilities】
Customer Service (70%)
- Process sales orders using the SAP system, including acknowledging orders with estimated delivery dates based on standard lead times.
- Issue purchase orders to vendors.
- Coordinate with internal and external parties to ensure timely production and shipment of goods.
- Manage order backlogs and collaborate with the sales team to address any delivery or production challenges.
- Handle delivery and shipping documentation, working closely with the Singapore or Philippines warehouses, forwarders, and transporters to ensure smooth delivery to customers.
IT Support (30%)
- Liaise with the Japan HQ IT team to handle IT and network-related issues.
- Assist with IT setups, including the configuration of new PCs and laptops.
- Provide support for IT system implementations as required.
【What they are offering】
- AWS
- Variable Bonus (Depends on the company and individual performance)
- Annual Leave: 14 days (Maximum up to 20 days) (Based on Financial year, April-March)
- Medical Leave: 14 days
- Insurance
- Transport Allowance
- Mobile Allowance
【What they are looking for】
- Minimum "O" Levels and above
- At least 5 years of customer service experience in Electronics Business.
- Must have hands-on SAP experience with Basic IT knowledge and a willingness to take it.
- Fluent in English and Japanese (Min JLPTN2) in listening/writing and speaking is essential to liaise with Japanese stakeholders and headquarters.
We regret that only shortlisted candidates will be notified.
Registration No.: R1217125(Yeo Ker Ling, Caroline)
Recruitment Licence: 12 C5051#J-18808-Ljbffr
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