ServiceNow Analyst

At SimplifyNext, we specialize in driving business transformation through Automation, AI, and New Gen Apps. We empower organizations by scaling automation, integrating cutting-edge AI solutions into business processes, and delivering next-generation applications.
Additionally, we support our clients in building internal capabilities through our Centre of Excellence, comprehensive training, enablement programs, and Citizen Developer initiatives to ensure sustained success. Combining deep consulting and technology expertise, we have successfully executed projects for a diverse portfolio of global and ASEAN organizations. Our hands-on experience spans strategy formulation, seamless implementation, and operational excellence, providing invaluable insights into effective practices across various environments.
We harness digital technologies including Automation, New Gen Apps Platforms, Process Mining, and AI capabilities such as Intelligent Document Processing, Text Analytics, Generative AI, and Conversational AI. We proudly partner with leading Technology Vendors such as UiPath, Blue Prism, Automation Anywhere, OutSystems, ServiceNow, Microsoft, AWS, Druid AI, and Hyperscience.
We are recognized as: - Singapore’s 100 Fastest Growing Companies 2024 by Straits Times & Statista. - High-Growth Companies Asia-Pacific 2024 by The Financial Times and Statista. - Emerging Enterprise 2023 (Finalist) by OCBC & The Business Times.
SimplifyNext
is pioneering the next generation of AI-powered
ServiceNow
solutions. Our leadership team established the first and largest
ServiceNow
practice in 2012, and today we're at the forefront of ServiceNow's evolution from a workflow automation platform into an AI-first enterprise solution. Operating across Singapore, Thailand, and Malaysia, we partner with top enterprises and public sector clients to deliver transformative business solutions.
We're seeking forward-thinking ServiceNow professionals to join our innovative team as we shape the future of AI-powered ServiceNow implementations. This isn't just another ServiceNow role—it's an opportunity to work at the intersection of ServiceNow, Generative AI, Agentic AI, and hyperautomation to create enterprise-wide solutions that revolutionize how businesses operate.
The position will be tailored to match your experience level and expertise within the ServiceNow ecosystem, with clear pathways for growth from developer to consultant to architect roles.
Key Responsibilities
Responsibilities will be adjusted based on experience level and expertise
Participate in designing and implementing advanced ServiceNow solutions that integrate with Gen AI, Agentic AI, and hyperautomation technologies
Configure and customize core ServiceNow modules while incorporating AI-powered capabilities
Develop AI-enhanced workflows, virtual agents, and predictive systems that elevate traditional ServiceNow implementations
Collaborate on end-to-end business transformation projects, not just technical implementations
Work alongside a holistic team of business process consultants, UI/UX designers, AI experts, and architects
Contribute to creating AI-powered ITSM, Virtual Agents, and predictive workflows
Stay at the cutting edge of ServiceNow's newest features and AI integration capabilities
Participate in knowledge sharing and mentoring as part of our collaborative team environment
Qualifications
Required
Experience working with ServiceNow platforms (level of experience will determine role seniority)
ServiceNow certification or willingness to obtain certification (fully sponsored by SimplifyNext)
Understanding of ITIL framework and IT service management processes
Knowledge of JavaScript, HTML, and web services (depth required varies by seniority)
Analytical mindset with a passion for innovation and emerging technologies
Strong communication skills to bridge technical implementation with business transformation
Interest in AI and automation technologies and their application within ServiceNow
Preferred
Experience with or interest in AI integrations with ServiceNow
Multiple ServiceNow certifications or specializations
Experience with multiple ServiceNow modules and enterprise applications
Background in business process transformation, not just technical implementation
Understanding of Gen AI, Agentic AI, or hyperautomation concepts
Project leadership or consulting experience
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