Servicenow Architect

5 days ago

Singapore UC TECH PTE. LTD. Full time

1. Facilitate all ServiceNow ITSM, GRC-IRM, and SecOps-VR workshops and assist ServiceNow

process business analysts with all workshops.

2. Facilitate, guide, coordinate and set up in all required environments (e.g., DEV, SIT, etc) as per following:

- ServiceNow Platform Core Setup.
- CMDB.
- ITSM.
- Development environment migration.
- Migration success.

3. Facilitate all ServiceNow testing.

4. Responsible for all ServiceNow architectural decisions and changes.

5. Involved in all discussions and responsibilities relating to ServiceNow.

**Qualification**
- Degree in Computer Science, Software Engineering or equivalent.
- More than 5 years of ServiceNow development experience and over 3 years of Solution Architect Role.
- Configuration experience in ServiceNow IT Workflows, Employee Workflows, Customer
- Workflows and Creator Workflows in projects over multiple towers.
- ServiceNow CSA, CIS - ITSM and 1 certification each from ITOM and IRM.

**Preferred Skillsets**
- Strong communication skills.
- Experience in out of box (OOB) customization for ServiceNow ITSM modules, surveys, forms, etc.
- Experience in self-hosted environment ServiceNow implementation in Cloud (AWS).
- Proven experience as a key technical resource leading the development of solutions in client environments that have implemented areas such as CSM, ITSM, ITOM, ITAM, SecOps, GRC integrations etc.
- Strong ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills.
- Demonstrated ability to influence and consult (providing options with pros, cons and risks around all key technical decisions during project delivery with outstanding results.
- Demonstrated ability to mentor staff in the development and release management relative to the ServiceNow platform to drive quality, value and best practice.
- Strong ITIL processes and best practice knowledge.
- Excellent knowledge of technical components such as LDAP, VPN, SSL and other such technologies.Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working in a SaaS environment.

**Deliverables**
- Ensure end-to-end project delivery success.
- Ensure that all deliverables are aligned with the client’s requirements.
- Ensure all technical documents are aligned to project deliverables and outcome
- System Design Guide
- Solution Overview
- ServiceNow Operating Model
- Security Review Document
- Functional and Technical Testing Documentation

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