Assistant VP, Customer Service Inbound Manager, Contact Center

You will work alongside a team of energetic and passionate technology evangelists who are constantly thinking about making a difference to the way technology shapes one of the world's busiest port. Every ICT employee is given opportunity to innovate, influence and redefine how we work and to boldly pursue big ideas that power digital transformations for our...

The SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center operations, ensuring exceptional customer service delivery, operational efficiency, and compliance to regulatory guidelines. This critical role is also responsible for conceptualizing, planning, and executing strategic initiatives to modernize and innovate...

**Responsibilities**: - Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility - Ensure communication with customers and clients with clear and relevant information - Manage customers or clients feedback and complaints in a professional manner - Perform post-case administration for future...

Job Description: The role of Contact Center & Unified Communications Engineer is ownership, management and delivery of Contact Center and Unified Communications infrastructure requests throughout their lifecycle. The scope covers all aspects of Voice and Data networking including traditional Data requests, MPLS, IPT, Contact Centers and Wi-Fi and may include...

Customer Service Officer 24 hrs shift (Inbound Call Centre Experience) This is a 12 months contract assigned to our clients Salary Range: $2,500-$3,000 Work Location: Suntec Work Schedule 1. Comfortable with rotational shift 24 hours 2. 44 hours per week 3. 5.5 days of work per week (Shiting Hours: 10pm-7am or 11pm-8am) **Job Description**: 1. 1-2...

Join us now to be eligible for a joining bonus of $5,000(Terms & Conditions apply)Job Description:You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer...

Join us now to be eligible for a joining bonus of $5,000(Terms & Conditions apply)Job Description:You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer...

The Officer, Inbound Customer Service - Wealth Operations is a position responsible for handling inbound customer interactions through phone while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues while delivering positive and...

Role and Responsibilities - Provide Customer Service activities aligned with OKRs, SLAs, and KPIs. - Oversee local and offshore customer service teams, offering guidance and training as needed. - Manage day-to-day call center performance to ensure consistently high standards of service. - Support the bank's expansion strategy by developing systems,...

1. Role Description: This position reports to the Director and interfaces with customer service staff and Operations Department. Eng Hua Automotive Service Center is committed to providing an employee-focused culture for employees to meet necessary performances and to grow and improve in their skills and experience. 2. Specific Responsibilities: -...