Customer Service Executive

1 week ago


Singapore PERSOL SINGAPORE PTE. LTD. Full time

Transport and Working Hours Company transport available at the West (Multiple pickup points) and North (Woodlands & Admiralty) area. Own transport - UP TO $120 Transportation Allowance Working Hours: Monday to Friday (8am – 5pm)Responsibilities Respond promptly and professionally to customer inquiries, service requests, and complaints. Handle customer feedback or complaints and follow up to ensure resolution. Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication. Receive all enquiries, take note of the caller's particulars such as name, position, company, telephone and other relevant details for subsequent follow-up by the Business Development team. Monitor and manage collection schedules and purchase order. Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer. Maintain and upkeep the filing system and NAV software on all aspects of waste information. Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements. Update customer database in respect of customers and potential customers. Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request. Requirements Minimum Diploma in Service Management, Business, or a related field. At least 2 years of relevant experience are preferred. Adaptability, problem-solving, and analytical skills. Good communication skills and pleasant personality. Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. We regret to inform that only shortlisted candidates will be notified. #J-18808-Ljbffr



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