Head, Investigation, Surveillance and Fit

The Section Head, Investigation, Surveillance, and Fit & Proper is responsible for leading and managing a team that oversees investigations and F&P assessments related to the Company’s representatives, conducts surveillance and monitoring of their sales conduct through analytics, ensures timely internal and external reporting, and manages relationships with key stakeholders. This role demands strategic vision, integrity, and strong cross-functional collaboration to coordinate complex cases, drive operational excellence, and maintain high standards of governance and accountability, thus safeguarding the stability, credibility, and continual improvement of the section.
Lead, supervise, and develop the Investigation and F&P teams, ensuring effective collaboration and high performance across all functions.
Oversee the end-to-end management of complex and high-volume investigative cases, ensuring thorough pre-planning, timely execution, and comprehensive wrap-up activities are conducted to uphold operational excellence.
Direct F&P assessments for new applicants and existing Representatives, ensuring rigorous adherence to established criteria and regulatory standards.
Utilize data analytics to monitor, analyse, and generate insights into the sales conduct and performance of the Agency force, proactively identifying emerging risks and trends to inform decision-making and support ongoing improvement.
Coordinate cross-functional efforts and maintain robust relationships with internal departments and external stakeholders, including regulatory agencies such as MAS, CPFB, and enforcement bodies, to ensure alignment and compliance in all investigative processes.
Apply risk and control concepts to investigative and assessment scenarios, identifying potential issues and reporting them promptly to the Supervisor for timely resolution and appropriate enforcement actions.
Safeguard the stability, credibility, and continuous improvement of the section by fostering a culture of integrity and accountability, while reinforcing stakeholder confidence in the Company’s investigative processes.
Collaboration with the Distribution Risk and Compliance department to raise awareness and educate Representatives to adhere with all relevant Company policies, guidelines, circulars, notices, and directives, as well as external laws, regulations, and guidelines.
We are looking for people who
Bachelor’s degree and preferably with prior experience in investigation with Law Enforcement Agency or Compliance Department in the Financial Industry or Audit Function.
Comprehensive understanding of FAA / SFA regulations is highly advantageous.
Ability to effectively manage multiple priorities while upholding exceptional standards of quality and accuracy.
Strong analytical acumen, with meticulous approach and proactive, solutions-oriented mindset.
Leadership capabilities with excellent interpersonal, communication, and organizational skills.
Proactive in identifying opportunities for improvement and adaptable to evolving business needs and changes.
Advanced skills in report writing and presentations and proficient in MS office applications.
How you succeed
Champion and embody our Core Values in everyday tasks and interactions.
Demonstrate high level of integrity and accountability.
Take initiative to drive improvements and embrace change.
Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who we are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.
The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.
Great Eastern is a subsidiary of OCBC, the longest established Singapore