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Director, Singapore

2 weeks ago

Singapore Wine Trade Asia Pte Ltd Full time

About the Role

As the Director, Singapore (Retail), you will play a pivotal leadership role in driving the performance, growth, and strategic direction of Wine Connection's retail stores, B2B, events and other wine sales channels business. You will oversee sales, operations, team development, and customer experience, while also spearheading partnerships and sales strategies to grow the B2B channel and develop other sales channels. This role demands a commercially savvy and customer-centric leader with a passion for wine.

Key Responsibilities

Retail Operations & Strategy

  • Lead and manage all aspects of retail store operations across Singapore.
  • Set and achieve sales, profitability, and customer experience KPIs.
  • Develop and execute retail strategies that align with brand positioning and business objectives.
  • Oversee store layout, merchandising standards, and in-store promotions to drive sales and brand engagement.

B2B Business Development & Management

  • Define and drive the B2B strategy targeting hotels, restaurants, corporate clients, and wholesale partners.
  • Build and maintain strong relationships with key accounts and negotiate commercial terms.
  • Track and analyse B2B performance metrics, forecasting, and customer feedback to improve service and profitability.

Financial & Performance Management

  • Develop and manage budgets, forecasts, and P&Ls for both retail and B2B divisions.
  • Monitor financial performance and implement corrective actions where necessary.
  • Identify opportunities to streamline operations and improve cost-efficiency.

Requirements

  • Bachelor's degree in business, retail management, or a related field.
  • Proven track record of managing retail operations and B2B channels.
  • Strong commercial acumen and P&L management experience.
  • Excellent leadership, interpersonal, and communication skills.
  • Strategic thinker with the ability to execute operational plans effectively.
  • Passion for wine and hospitality; WSET or other equivalent wine certification is a plus.
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