
Customer Service Specialist
1 week ago
Customer Service Specialist (Manufacturing)
This position is responsible for ensuring the efficiency and effectiveness of the Order-To-Cash (OTC) process, maintaining customer satisfaction, and supporting the customer service team's performance and continuous improvement initiatives.
Job Responsibilities:
Providing reference pricing from SAP and issuing SAP quotations to support sales in pricing strategies.
Customer Inquiry Handling:
Managing customer inquiries to deliver professional support and resolve issues.
Order Processing:
Receiving and processing various customer orders, coordinating with production planning to meet delivery dates, managing consignment stock, and monitoring hedging prices in SAP.
Customer Master Data and Material Management:
Requesting new customer numbers, coordinating material number releases, and handling engineering change requests.
Regulatory Compliance and Ad-Hoc Tasks:
Participating in certification processes and other initiatives, and performing tasks as assigned by the supervisor.
Job Requirements:
Diploma or higher in any field.
Minimum of 5 years' experience in customer service and SAP.
Knowledge of SAP OTC, sales, pricing, logistics, and supply chain processes.
Effective team collaboration skills.
Ability to adapt in a fast-paced environment.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Customer Service
Industries
Semiconductor Manufacturing, Appliances, Electrical, Electronics, and Chemical Manufacturing
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