Process Improvement and Automation Traineeship

1 day ago

Singapore National Council of Social Service Full time

Overview What the role is: This role focuses on strategic service development and capacity building within the social services sector. The position involves analysing national needs and gaps, then partnering with social service agencies and government bodies to develop targeted strategies and guide service development. Responsibilities Implementing service strategies and plans to meet identified needs and gaps: Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps; Partner with social service agencies, government agencies and other stakeholders to develop strategies to meet these needs and gaps; Guide SSAs in development of services to meet prioritised needs and gaps; Use data and ground experience to improve service delivery; Oversee assessments of funding proposals for new programmes; Assess and evaluate current portfolio of initiatives and programmes. Strengthen service capacity and capability by partnering service providers to: Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower; Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users; Set and/or achieve output, outcome and impact indicators for services; Manage and evaluate performance; Allocate community funding to critical and needed services; Perform budgetary operations such as computing funding quantum based on norms and salary guidelines, verify periodic disbursements, and review budget utilisation performance. Support the Services Group and NCSS as and when required Qualifications Functional / Technical Competencies Required Automation and Productivity Solutions Process Redesign Skills Project Management Skills Stakeholder Management Skills Influencing, Facilitation and Communication Skills Sector/Domain Knowledge General Competencies Team player who is able to work independently Analytical Attention to detail Critical and creative thinking Good engagement and interpersonal skills Collaborative Strong implementor Only shortlisted candidates will be notified. About National Council of Social Service NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit #J-18808-Ljbffr

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