Area Manager/Operation Manager

5 days ago

Singapore Oneness M&C Pte Ltd Full time

Job Summary The Brand/Area Manager will oversee operations, sales, team management, and brand development across multiple beauty outlets. This role ensures consistent brand standards, drives sales, leads store teams, and collaborates with cross-functional departments to achieve operational excellence. Candidates with prior experience in the beauty industry or a related field will be preferred. Key Responsibilities 1. Multi-Outlet & Operations Oversight - Supervise daily operations of multiple outlets, ensuring SOP compliance, operational efficiency, cleanliness, and smooth workflow. • Monitor sales performance, set targets, and drive revenue growth. • Conduct regular audits and implement operational improvements to standardize processes. 2. Team Leadership & Development - Recruit, train, mentor, and evaluate store management and support teams. • Foster a motivated, customer-focused team culture. • Develop talent and support career growth initiatives. 3. Brand & Customer Experience - Ensure high standards of customer service and consistent brand experience across all outlets. • Plan and execute promotions, merchandising strategies, and brand events. • Handle escalated customer issues and implement strategies to enhance satisfaction. 4. Cross-Functional Collaboration - Work closely with marketing, HR, supply chain, and headquarters to align operations and brand strategies. • Provide insights from frontline operations to support business growth and brand development. 5. Financial & Operational Excellence - Track P&L, manage budgets, and optimize resource allocation. • Oversee staff rosters and operational planning to maximize efficiency. Requirements Bachelor’s degree or above in Business, Retail, Marketing, or a related field. Minimum 5 years of experience in retail/beauty store management, multi-outlet or brand management; beauty industry experience or a related field will be preferred. Proven leadership, communication, and team management skills. Strong track record in achieving sales targets and operational excellence. Knowledge of Singapore retail operations and HR compliance is preferred, but not essential, as we value diverse perspectives and experiences. #J-18808-Ljbffr

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