Supplier Performance Management

ROLE DESCRIPTION SUMMARY
The Supplier Performance Management organization is responsible for managing and improving the operational performance of key suppliers. ( OTD - delivery times and OCD - quality of products or services provided).
The Supplier Performance specialist is involved at local level entity/region in the management of Supplier Performances. He/She is in charge of measuring the performances of Suppliers and contributing to the improvement of supplier performances on his/her scope. Main stakes are to measure supplier performances, ensure the reliability of indicators and to ensure no disruption in the Operations of his/her entity.
The main missions of Supplier Performance Specialist are:
- Manage and measure supplier performances regarding the punctuality (SOTD Supplier On-Time Delivery) and the conformity (SNCD Supplier Non-Conformity Delivery). They are measured according to Thales scorecard.
- Collaborate with suppliers and internal stakeholders (industry-Supply Chain, Quality, operations, procurement) to ensure reliability of indicators provided
- Publish internal Supplier performance reporting and share internally and with supplier
- Improve the SKPIs (Supplier Key Performance Indicators) to reach the objectives defined by the organization (SOTD, SNCD,...), thanks to action plan established with his/her SPM organization, the Suppliers Operations SO Central team and Procurement, Industrial (Supply Chain), Engineering, Services-Repairs and Quality teams.
- Adopt a posture of anticipation through the continuous improvement deployed with the supplier
KEY ACTIVITIES AND RESPONSIBILITIES
As a SPM, you are accountable for:
Responsibilities:
Continuous Improvement
• \tTo manage the continuous improvement, put in place the Thales best practices, including lean manufacturing, with his/her suppliers
• \tResponsible for the deployment of corrective and preventive action plans which address process, product, or component alerts from industrial operations, customer line fit manufactures, or the field support organization.
• \tAct as a conduit to improve the overall interface between Thales and the Supplier, using lessons learned for the continuous improvement of both parties.
• \tDeploy techniques including Six Sigma, DMAIC or Process Failure Mode Effects Analysis (PFMEA) to identify and evaluate the potential failures of process, prioritize actions to alleviate risk in both Thales and Supplier activities.
• \tParticipate to transverse optimization actions such as Air Supply deployment (internet portal for exchanging data for Purchase Orders and forecasts), specific programs (ramp-up, ramp-down), new KPIs implementations, logistics, etc.
Crisis Mode
• \tIn case of local supply chain crisis, leads the Task Force with his/her network
• \tIn case of Tiger Team at the Group level, can be part of the team
Performance Reviews with Suppliers and reporting
• \tOrganize and conduct the suppliers performance reviews with the Category Buyer
• \tMonitor and report on a regularly basis the global performance action plan addressing two main topics: quality and punctuality
• \tIssue and Validate Supplier KPI
Relationships with the global SPM organization
• \tSupport Group initiatives to improve supplier performances for the Group
• \tThroughout his network, he contributes to the identification of weak signals in coordination with Industry, Engineering, Services, Quality and Procurement departments
• \tContribute to the knowledge of the complete Supply Chain starting from the tier one supplier and identify the weaknesses
• \tMay participate to the Thales IPCA Audit (Industrial Process Control Assessment) and support auditors for the closure of the findings
KEY KNOWLEDGE AND EXPERIENCE
To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:
• \tGood industrial background and track record in 2 main domains (5 years minimum) linked to the industry: logistic, manufacturing , industrialization, quality
• \tGood communication skill written and verbal with all levels of stakeholders.
• \tIndustrial logistic: S&OP process (Sales and Operations Planning), Production Plan, MRP II (Manufacturing Resources Planning), supply chain management
• \tProduct understanding and features
• \tTechnological : manufacturing processes LCD/Color filters/Optics/Touch Screen
• \tSimple project management notions
• \tProblems solving: 8D, PDCA (Plan Do Check Act), Ishikawa, 5 Whys...
• \tFMEA: processes, products, industrial logistic
• \tLean Manufacturing basics notions
• \tNotions in ISO EN 9001 and AQAP standards and principles
• \tNotion of companies organizations and systemic analysis
• \tManagement of projects: organization, coordination, planning, reporting and risk management
• \tGood technical understanding of the products and their characteristics
• \tInteractions with a large diversity of actors with different cultures
• \tAbility to lead or work closely with / within cross-functional teams.
• \tPro-activity, team spirit, perseverance, results oriented, senses of urgencies
• \tTravel is required at least one trip per month

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