Night Manager

2 weeks ago


Singapore Worldwide Hotels (WWH) Full time

As a Night Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards. Overview Job Descriptions Responsibilities Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs. Provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standards, security, employee activity, and addressing physical defects with main focus on front office operation. Coordinate with all operations departments to maintain front office function properly (defects, room, room cleanliness). Ensure that departmental standards, policies, and procedures are maintained. Lead a team to respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction. Update incident reports for any critical incidents such as staff/guest injuries and damage to hotel properties. Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and the interests of the hotel. Check and ensure that the Front Office and public areas are clean, in order, and all operating equipment is in good working order. Ensure the neat appearance of all Front Office team. Participate in the company's sustainability efforts and being an inclusive employer. Qualifications Degree or Diploma in Hospitality Management or other relevant qualification is preferred. Minimum 4 years’ related experience in a full-service hotel or mid-range hotel. Commitment to work rotating shifts and any day, including weekends and public holidays. Great communication skills, ability to interact with guests, employees and third parties. High attention to detail. Ability to multi-task and work efficiently in a fast-paced environment. Seniority level Mid-Senior level Employment type Full-time Job function Management Manufacturing Industries Hospitality We’re not including referrals in this refined description. The following location lines and unrelated notices have been removed for clarity. #J-18808-Ljbffr


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