Night Duty Manager

5 days ago


Singapore VOCO ORCHARD SINGAPORE Full time

voco Orchard Singapore provide guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different. Your day to day voco Orchard Singapore is seeking a dynamic and passionate Night Manager to be part of this exciting rebranding project. As Night Manager, you will oversee the hotel operations for the night shift to ensure guest service standards are met and that hotel assets are secured and protected. People Monitor performance of employees scheduled during shift and recommend and/or initiate disciplinary actions in accordance with company rules and policies. Report serious issues to respective management for follow-up. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Interact with outside contacts: Guests – to ensure their total satisfaction Regulatory agencies, law enforcement or local government authorities – regarding safety and compliance matters Other contacts as needed (Professional organizations, community groups, local media)Financial Ensure procedures are followed for security of monies, credit and financial transactions, and guest security. Guest Experience Resolve all guest complaints in a prompt and professional manner and in accordance with established service recovery guidelines to ensure guest satisfaction and repeat business. Oversee the front desk and night audit functions in accordance with established procedures; Ensure guests receive prompt, professional attention and are greeted upon arrival, and that the audit function and reports are completed on time. Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution Responsible Business Assist in educating employees on current safety issues to ensure compliance with all health and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. Manage night operations of the hotel. Conduct periodic walk-through of each department. Tour public areas and grounds to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies. Coordinate employee and guest evacuation/notification in the event of an emergency. Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies. Document and record all incidents involving guests or employees, or other relevant events, on the appropriate reports, e.g., Manager on Duty Report. Report any injuries to Loss Prevention in accordance with policies and procedures. May serve as “manager on duty” as required. Perform other duties as assigned. What we need from you Diploma in Hotel Management or equivalent. You should have 2 to 3 years working experience in similar role within the hotel industry. Proficiency in Excel, Word, PowerPoint will be required. Must speak fluent English Able to perform permanent night shift IHG hotel experience coupled with proficiency in Opera Property Management System will be an added advantage What we offer We’ll reward all your hard work with a great salary and benefits – great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans. #J-18808-Ljbffr


  • Duty Manager

    1 week ago


    Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full time

    The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager’s responsibilities include, but not limited to: - meets or liaises with other executives or managers...


  • Singapore Catholic Welfare Services, Singapore Full time

    **Healthcare Assistant (Night Duty) - Provide assistance to the residents during the night - Assist the residents needs in their daily living activities - Assist with daily programmes of the Home, such as serving meals and conducting activities for residents - Accompany the residents for medical appointments when necessary - Ensure that residents follow the...

  • Night Manager

    7 days ago


    Singapore Marriott International, Inc Full time

    **Additional Information** **Job Number**25089073 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore, 189763 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Cultivate enriching experiences for our guests throughout the many...


  • Singapore FLYCRAFT SG PTE. LTD. Full time $60,000 per year

    Responsibilities:Customer Service, attending calls and promptly response E-mails correspondence.Booking , Execution of awb and declaring Tradnet permits.Responsible for all import & export shipments.Run AOG DESK for Top customersAble to handle Logistics & 3rd party Inventory shipmentsEnsure the shipment are done in accordance to requirements and expected...


  • Singapore HERITAGE SOHO PARTNERS PTE. LTD. Full time

    **Position Overview**: As a **Night Shift Duty Manager**for Hotel Operations, you will be responsible for overseeing and ensuring the smooth operation of various hotel functions during the overnight shift. Your primary focus will be on ensuring the safety and security of guests and the property throughout the night as well as performing audits of all...


  • Singapore The Shilla Duty Free Full time

    **To support Shilla’s rapid expansion in Singapore, we are recruiting for Cashiers to join our growing family.** We provide excellent training and career progression opportunities. - **Cashiering**_ - Complete customer transactions in a professional, timely manner and with highest level of respect - Ensure accuracy in the collection of monies in different...

  • Duty Manager

    7 days ago


    Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full time

    **Responsibilities**: The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager’s responsibilities include, but not limited to: - meets or liaises with other...

  • Duty Manager

    1 day ago


    Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full time

    **Responsibilities**: The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager’s responsibilities include, but not limited to: - meets or liaises with other...


  • Singapore Sathya Sai Social Service (Singapore) Full time

    **Requirements**: - Diploma in any discipline. - Willing to work night shifts, weekends and public holidays. - 4 nights per week, 11 hours per shift (8pm to 8am). - Night shift allowance. - Willing to comply with the Standard Operating Procedure when discharging duties. **Responsibilities** - Plan and supervise the care of residents. - Develop and...

  • Duty Manager

    1 day ago


    Singapore Marriott International Full time

    *** Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing....