
Customer Service Liaison
3 days ago
Job Title:
Customer Service Liaison
About the Role:
- The Customer Service Liaison will be responsible for attending to phone and email sales enquiries.
- Key responsibilities include processing sales documentation, monitoring and expediting fulfillment of customer orders, and handling customer complaints in a timely manner.
Key Skills and Qualifications:
- Minimum 2 years experience in industrial customer service.
- Strong communication and coordination skills.
- Excellent computer skills and ability to work independently in a fast-paced environment.
- English literacy is essential.
Responsibilities:
- Attend to phone and email sales enquiries in a prompt and professional manner.
- Process sales documentation efficiently, ensuring accuracy and attention to detail.
- Monitor and expedite fulfillment of customer orders, maintaining open communication with customers and internal stakeholders.
- Handle customer complaints in a timely and effective manner, providing suitable solutions and alternatives when necessary.
- Provide administrative support to sales personnel, facilitating smooth day-to-day operations.
- Prepare sales forecasts for assigned customers, utilizing industry knowledge and analytical skills.
Requirements:
- Experience working in an industrial setting.
- Proven customer service skills.
- Ability to work effectively in a team environment.
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