Country Manager

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The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses. Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality. We're looking for people who want to make a meaningful impact on people's workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group's dynamic team and become a part of the community.
A DAY IN THE LIFE OF
We are looking for an entrepreneurial, ambitious, personable and business-savvy Country Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Country Manager works closely with the Operations Manager and Head of Operations (depending on the structure of your location and country) to ensure the smooth running of the business and facilities across all locations in the country. The core focus is to deliver and develop an unrivalled member experience by driving the team to put on engaging community events, resulting in partnerships and lasting relationships with members. As leaders, they support, advise and guide their teams to success. They are inspirational and accountable for the performance of the business, their team and themselves.
ADMINISTRATION AND FINANCE
Set budgets with the Senior leaders for expenditures and take accountability for the team falling in line with these budgets, seeking approval from the CEO in extraordinary circumstances to exceed the budget
Accountable for all teams meeting the financial deadlines, reporting accurately and having the knowledge to be able to deliver what is expected
Ensure the team is trained on reporting and understands how to influence the numbers
Analyse and create action plans based on financial reports and data to drive forward the business
Attend and host meetings and presentations, and take accountability for efectively communicating information from the meeting with your team to update notice boards and event calendars are updated with needed information
Obtain and analyse P&L reports, and conduct variance analysis when required
Understand the market through personal market research
Accountable for ensuring billing is complete and aged receivables are followed up with to minimalise late payments and ensuring month-end finance reporting can be completed on time
Member Experience And Operations
Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table, create an action plan and ensure its followed through to a high level, with the aim of exceeding the expectations of every member, improving the overall member experience
Accountable for all teams across the country to adequately solve member-related issues to help foster a collaborative community. All team members are trained to handle feedback and step in when needed
Accountable for consistent member experience from sign up to exit and ensuring improvement opportunities are actioned to a high level and timely manner
Accountable for every location team to deliver to standard the overall cleanliness of the space and venue, as well as ensuring that pantry supplies are well stocked and building maintained
Accountable for ensuring maintenance and improvement work is completed in a timely manner, falling in with your budget and if it should exceed, seek approval from the CEO
Assess the team to ensure quality control checks are being conducted and follow up and push forward any issues
Ensure you and the team delivers a personalised, high-quality member experience
SALES
Work with the Community Team and Sales Lead to ensure that your locations maintain a 100% occupancy rate at all times
Notify, manage and work alongside internal teams to ensure a high retention rate of current members
Develop strategies to drive sales, increase revenue and interest in your locations
Ensure that all enquiries are followed up on and that negotiations are taking place to result in closing the deal
Accountable for meeting sales targets in all locations and ensuring the team actively seek and follow up on sales leads. Any leads that are 16+ pax offices and enterprise solutions should be followed up by yourself with support from the Manager to close the deal
Accountable for ensuring that all tours provided across the team and from you are exemplary, ensuring the team is well-trained for their venues
Accountable for building and maintaining the relationship with the landlord of all locations
Accountable for the overall growth of the business in your country through working on expansion plans with senior management to support
CONTENT AND EVENTS
Working closely with the marketing team on campaigns and strategy with SDL to ensure events proposed and planned by the location teams are well advertised and ensure the teams have the tools needed for the job
Ensure event collateral are to standard for every event, attend events, involvement in bigger projects and ensure events are running smoothly, giving feedback and improvements on all events to teams involved
Accountable for all teams to update social media pages (IG stories, Facebook posts, etc.), create engaging content and attend training needed to complete the task
Attend and support external and internal events, be representative of all locations and be an ambassador of the events by encouraging others' attendance
PEOPLE
Set SMART personal and professional goals for the team, and assist with training and coaching individuals to achieve them
Accountable for overall recruitment and ensuring teams are onboarded, trained and developed, creating clear progression pathways from performance reviews and facilitating people's movement from location to location or role to role, with support from the People team
Conduct interviews and support your team through the hiring process, giving your feedback and ultimately making the final hiring decision with approval from the CEO
Provide your team with essential training, coaching, and mentorship to attract, grow and retain a strong and successful team
Actively work and develop on your own growth to better yourself for you, your team and the business
Manage, inspire, support and guide your team to achieve their goals, holding regular one-on-ones and team meetings for clear communication
Requirements
Five-plus years experience in a customer-facing leadership position, ideally within sales and events
Personable with strong verbal and written communication
Exceptionally organised with the ability to multitask
Thrives under pressure and is solution-oriented
University Degree is an advantage
Proficient in basic computer skills
Strong business and commercial acumen
Prior experience in coworking, real estate, or startup business would be an advantage
Fluent in English
Benefits
Competitive salary reflective of your growth
Variety of discounts across our growing industry partners
A comprehensive training academy to support your growth and longevity with us
Education allowance to support external training
A fun, dynamic working environment, working with a diverse, world-class team
Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
An extra day of leave to celebrate your birthday
An annual dedicated day to volunteer at a charity of your choice
Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Other
Industries IT Services and IT Consulting
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