Digital Adoption Lead, FFG

12 hours ago

Singapore STANDARD CHARTERED BANK Full time

JOB SUMMARY This is a Digital Adoption Lead role with Group Trade Client Service and the following are the main responsibilities: Understand the full suite of self‐service capability available to our Trade clients and their appropriate uses Understand client needs and share appropriate recommendation to drive self‐service commercialisation. Engage clients and internal stakeholders to commercialise self‐service capability Able to work independently, self‐enabled & motivated personality. Use the Escalation Matrix for tasks that are showstoppers or blockers to meet the timeline. Develop engagement scripts and guide client service teams in client engagement RESPONSIBILITIES Business Lead and drive digital adoption of self‐service capability Develop adoption strategy with country stakeholder Engage and share with clients the benefits of self‐service Generate engagement script to support adoption drive Engage with stakeholders to overcome challenges and escalate when appropriate Processes Country Engagement Educate and familiarise the country teams with the Trade self‐service capabilities Guide the country teams on client engagement based on clients needs Support and develop artefacts that is required for client engagement Client Engagement Engage client and share the benefit of client self‐service capability Support and guide country teams in their client engagement Devise approach to efficiently train and guide client to use client self‐service Programme Management Monitor the global adoption rate of client self‐service Analyse and identify area of non‐performance and drive targeted improvement Provide a regular (weekly or monthly) report to key stakeholder People & Talent Lead by example, develop and embed a high‐performance culture with specific focus on capability, effectiveness, and productivity Foster a culture of collaboration and a mindset of change and growth Risk Management Review applicable internal policies and procedures to prevent gaps against risk governance framework. Identify and mitigate risks related to product development, compliance, legal, and security teams To have strong engagement and liaison with these teams to drive the regulatory approvals required to ensure digital adoption drive is compliant with banking and data protection laws Ensure Country compliance on Group standard for Audit and Control Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters Governance Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas. Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered

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