Customer Solutions Engineer, Database, Storage, Google Cloud

Customer Solutions Engineer, Database, Storage, Google Cloud (English, Mandarin)Join to apply for the Customer Solutions Engineer, Database, Storage, Google Cloud (English, Mandarin)role at Google Google will be prioritizing applicants who have a current right to work in Singapore and do not require Google’s sponsorship of a visa. Minimum qualifications Bachelor’s degree or equivalent practical experience. 6 years of experience in troubleshooting, advocating for customer needs, and managing technical issues, including managing client‐facing projects and working with engineering and business services teams. Experience with database technologies (e.g., PostgreSQL, MySQL, SQL Server, Oracle). Experience in testing, maintaining, or launching software products, including design, architecture, and coding in Java, C++, or Python. Ability to communicate in English and Mandarin to support client relationship management in this region. Ability to work non‐standard hours, including weekends, night shifts, and holidays as required. Preferred qualifications Experience working with cloud databases (e.g., RDS, Aurora, DynamoDB, CloudSQL, Datastore, or Cloud Spanner) or storage solutions (e.g., Google Cloud Storage or Filestore). Experience with database performance tuning and management tools for backup, recovery, data‐migration strategies, and moving production systems to the cloud. Experience troubleshooting queries (e.g., isolating blocks of poorly performing SQL, determining root cause, and developing remediation actions). Knowledge of system/network administration of Linux/Unix or other operating systems. Knowledge of core data structures and concepts such as web frameworks, and common web technologies. About the job The Google Cloud Support team guides customers through their cloud journey to help businesses grow. We help customers transform and evolve their business through Google’s global network, data centers, and software infrastructure. In this role, you will guide customers on the migration of transactional database systems to Google Cloud Platform. You will work with customers to explain technical requirements and assist in designing, planning, managing, and troubleshooting the data migration process. You will travel to customer sites to deploy solutions and deliver workshops to educate and empower customers. You will collaborate with Product Management and Product Engineering to drive excellence in our products. Responsibilities Act as a trusted technical advisor to customers and solve database migration issues. Create and deliver best‐practice recommendations, tutorials, blog articles, sample code, and technical presentations tailored to multiple levels of business and technical stakeholders. Analyze on‐premises and cloud database environments and consult on the optimal design for performance and deployment on Google Cloud Platform. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and their impact on hardware, network, or service operations. Participate in rotating on‐call schedules, including nights, weekends, and holidays to ensure prompt resolution of customer‐impacting technical tests, and travel up to 15% in‐region for meetings and onsite delivery activities. Google is proud to be an equal‐opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form. #J-18808-Ljbffr