Industrial IoT Solutions Expert

1 week ago

Singapore beBeeFieldEngineer Full time

Technical Support Specialist

As a Technical Support Specialist, you will play a crucial role in providing expert technical guidance to customers with their IoT solutions. Your primary responsibilities will include:

Pre-sales and Customer Integration Support

  • Collaborate with sales and marketing teams to provide technical expertise to customers during the design-in stage.
  • Provide product roadmap, new technology update, proof-of-concept (PoC) guidance.
  • Analyze customer needs and map them to suitable IoT solutions.

Customer Onboarding and Training

  • Assist customers with hardware and firmware integration, including cellular & non-cellular modules, antenna and RF layout guidance, installation guidance, and sensor/gateway placements for maximum coverage and reliability.
  • Help with embedded software development, including SDKs, AT commands, or AppZone.
  • Domain-expert in IoT protocols like MQTT, CoAP, etc.
  • Basic know-how on cloud connectivity (AWS IoT, Azure IoT, etc.).

Problem Resolution and Testing

  • Help customers debug issues during development and deployment, including connectivity problems, firmware bugs, or hardware misconfigurations.
  • Conduct RF performance validation, device benchmarking, and field testing.

System Architecture Guidance and Collaboration

  • Recommend best practices for edge computing, data processing, over-the-air (OTA) updates, device-to-cloud architectures, and security (TLS, encryption, secure boot).

Post-Sales Support and Development

  • Support customers during product ramp-up stage.
  • Provide on-site or remote troubleshooting.
  • Conduct technical workshops or training for customer teams.
  • PCN update and RMA support.

Key Skills & Knowledge:

• Wireless Technology: LTE, 5G, mmWave, Cat-M, NB-IoT, LoRaWAN, BLE, Wi-Fi

• Hardware: PCB design, RF layout, power optimization

• Firmware: AT commands, C/C++ SDKs, AppZone, MCUs

• Protocols: MQTT, CoAP, Modbus, TCP/IP,

• Programming Language: Python, JavaScript, C/C++, Java

• Debug Tools: JTAG/SWD, UART tools, AT logs, Docker logs, MQTT payloads, REST APIs

• Cloud IoT: AWS IoT Core, Azure IoT Hub, private clouds

• Soft Skills: Customer communication, technical writing, training

Typical Work Environment:

• Split between field/on-site visits, remote support, and lab development.

• Collaborate with cross-functional teams: sales, R&D, product managers, and customers.

• Common in industries like smart city, industrial IoT, healthcare, and smart utilities.

• Support RF certification within S.E.A region (e.g. IMDA/SIRIM/NBTC/NTC)

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