IoT Solutions Expert

1 week ago

Singapore beBeeIot Full time $100,000 - $140,000
Technical Support Engineer

The ideal candidate will work closely with sales and marketing teams to support customer evaluations and decision-making during the design-in stage.

  • Map customer needs to suitable IoT solutions, including sensors, modules, gateways, and protocols.
  • Provide guidance on roadmap/new product/technical updates and proof-of-concept (PoC).

The engineer will assist customers with hardware and firmware integration, including:

  • Cellular & non-cellular modules
  • RF layout and antenna guidance
  • Installation and deployment assistance
  • Identify optimal sensor/gateway placements for maximum coverage and reliability
  • Embedded software development, including SDKs, AT commands, or AppZone
  • Domain-expert in IoT protocols like MQTT, CoAP, HTTP, etc.
  • Basic knowledge on cloud connectivity (AWS IoT, Azure IoT, etc.)

Additionally, the Technical Support Engineer will:

  • Help customers debug issues during development and deployment, including connectivity problems, firmware bugs, or hardware misconfigurations
  • Conduct RF performance validation, device benchmarking, and field testing
  • Recommend best practices for edge computing, data processing, over-the-air (OTA) updates, device-to-cloud architectures, and security

The engineer will also provide post-sales support and training, including on-site or remote troubleshooting, technical workshops or training for customer teams, PCN update, and RMA support.

Key Skills & Knowledge:

  • Wireless Technology: LTE, 5G, mmWave, Cat-M, NB-IoT, LoRaWAN, BLE, Wi-Fi
  • Hardware: PCB design, RF layout, power optimization
  • Firmware: AT commands, C/C++ SDKs, AppZone, MCUs
  • Protocols: MQTT, CoAP, Modbus, TCP/IP, HTTPS
  • Programming Language: Python, JavaScript, C/C++, Java
  • Debug Tools: JTAG/SWD, UART tools, AT logs, Docker logs, MQTT payloads, REST APIs
  • Cloud IoT: AWS IoT Core, Azure IoT Hub, private clouds
  • Soft Skills: Customer communication, technical writing, training
Work Environment

The Technical Support Engineer will work in a split environment between field/on-site visits, remote support, and lab development. The engineer will collaborate with cross-functional teams, including sales, R&D, product managers, and customers. Typical industries include smart city, industrial IoT, healthcare, and smart utilities.

The engineer will also support RF certification within the S.E.A region, including IMDA/SIRIM/NBTC/NTC.

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