Instant Service Agent

3 days ago

Singapore RB CORP PTE. LTD. Full time

InterContinental Singapore Robertson Quay is seeking an organized andmeticulous
Instant Service Agent
to join our dynamic team. Under the general direction of the Duty Manager, this candidate will be responsible for the operational efficiency of all Instant Service areas during shift. Accountable for the service delivery of those areas to ensure guests receive a consistent luxury experience. The candidate will also be responsible for coordinating with all hotel departments to ensure a consistently seamless and exceptional guest experience.
At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
Invite Discovery:
We are open to experiencing and building our knowledge of ourselves, the people and the cultures around us – and invite and encourage others to do the same.
Embrace Empowerment:
We cultivate environments where we celebrate differences, foster belonging and actively empower and care for each other.
Champion Possibility:
We are proud to be a global luxury brand that continuously innovates, set the standard, and pushes what’s possible for our industry, our guests and our colleagues.
Your Day to Day
PEOPLE
Adhere to the InterContinental Brand Standard Guidelines and Standard Operating Procedures.
Maintain company grooming standards and set an example for others.
Report any guest feedback, difficulties, or relevant matters to your supervisor promptly.
Coordinate with the In-Room Dining and Culinary teams to ensure timely and professional delivery of guest orders.
Liaise with the Concierge team to ensure follow-up on taxi bookings, luggage assistance, and newspaper requests.
Communicate effectively with Housekeeping to ensure all related guest requests are attended to.
Coordinate with the Engineering team to ensure timely response to maintenance-related guest requests.
Attend and actively participate in daily briefings, training sessions, and scheduled meetings.
Work collaboratively within a diverse team, respecting different viewpoints, cultures, and backgrounds.
Foster effective communication between the Front Desk and other operational departments.
Ensure proper handover procedures for the accurate

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