Assistant Manager, Banquets

4 days ago


Singapore Marina Bay Sands PTE. LTD. Full time

Job Responsibilities Maintain complete knowledge All liquor brands, beers and non-alcoholic selections available in the Banquets. The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list. Designated glassware and garnishes for drinks. All teas and coffees products: Preparation & Service procedures. All food product served in the banquets. All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices. Function room set-up according to operating standards. MICE Events of the day & VIPs arriving for the day. Scheduled in-house group activities, locations and times. Correct maintenance and use of equipment. All department policies / service procedures. Anticipate guest’s needs, respond promptly. Acknowledge/greet all guests, however busy and whenever time of day. Promote positive guest relations at all time. Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. Monitor and handle guest complaints by following the L.E.A.R.N. method and ensuring guest satisfaction. Foster and promote a cooperative working climate, maximizing productivity and employee morale. Respond to all phone calls on duty phone promptly. If missing a call, return the call as soon as possible. Review status of assignments and any follow-up actions with on-coming supervisor. Attend designated meetings, menu and wine tasting. Operations Ensure that



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