Associate Director

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work Top 100 Most Loved Workplace Forbes Best-in-State Employer General Overview of the position: To co-lead claims function and manage a team of adjusters. This includes conducting full lifecycle analysis of claims, physical site visits, general marketing, business development amongst clients etc. Main duties and responsibilities: Manages an appropriate file/ claims load of more complex claims and seeks to achieve a high standard of professional work at all times. Examines insurance policies and other documents to determine coverage. Undertakes site visits, inspecting damage/ loss where necessary. Negotiates claims settlements in line with client contracts. Responds to Insureds, Carriers & Brokers in a timely manner within Sedgwick’s KPI. To render technical advice as and when needed by management/ team members. To assist the company in business development and marketing as assigned. To assist in establishing policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements. To assist management in establishing business plan with goals and objectives for the partnership. Provides support, guidance, leadership and motivation to promote maximum performance. To drive SLAs and KPIs and achieve key target performance. Ensure technical accuracy of the highest standard and produce reports of the highest quality. Performs other duties as assigned. Supports the organization's quality program(s). The role will offer the successful candidate(s) with an opportunity to join a leading international claims management company with excellent remuneration and career prospects. Education/ Qualification: Minimum bachelor degree or holds insurance certifications (i.e ANZIIF, AICLA etc). Years of experience: Minimum 6 years of experience in a Managerial position is essential, ideally from a business operating in similar markets. Skill/ Knowledge: Understanding of the insurance industry is required. Positive attitude, self motivated and team player. Possess strong analytical and critical thinking skills. Good time management skills in order to efficiently handle multiple caseload. Strong attention to details for reviewing documents and policies. Excellent communication skills, both verbal and written in English, and able to communicate with all walks of life. Strong work ethic and time management skills in order to efficiently handle a large caseload. Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com #J-18808-Ljbffr