
Assistant Executive
1 week ago
Overview
(Job ID: )
We are seeking a detail-oriented and proactive
Assistant Executive (Marine Claims)
to join our dynamic team. In this role, you will be responsible for managing and processing marine-related insurance claims (marine cargo or hull claims). You will serve as a key liaison between clients, intermediaries, surveyors, and other stakeholders, ensuring smooth claims handling from notification to settlement.
Responsibilities
Handle telephone enquiries and attend to walk-in customers in a professional and timely manner.
Liaise with clients, intermediaries, surveyors/adjusters, handling agents, overseas principals, and affiliated companies within the Group.
Manage incoming and outgoing correspondence; attend meetings with clients and intermediaries when required.
Upon claims notification, collect relevant customer details, coordinate surveys, and contact settling agents if necessary.
Create and maintain claim files and checklists; review policy, reinsurance, and treaty arrangements to confirm underwriting acceptance with the Group.
Issue acknowledgment letters and request required claims documentation from clients or intermediaries.
Prepare and dispatch Preliminary Loss Advice (PLA) and cash call advice; follow up with reinsurers for timely
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