Robinson & Co (Singapore) Pte Ltd | Café Manager | Retail | Marks & Spencer | KSA
2 weeks ago
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Role Overview
The Café Manager ensures the seamless operation of the
M&S Café , delivering the highest standards of service while proactively maximizing
revenue
and
profitability . The role reports to the Store Manager and requires strong organizational, communication, problem-solving, and teamwork skills. The Café Manager must be well-versed in all café products and services, acting as a leader to a motivated and high-performing team.
Key Responsibilities
Seek and maximize
revenue opportunities
while minimizing costs.
Consistently exceed customer expectations.
Lead and motivate a high-performing team to deliver clear goals.
Protect the
health, safety, and well-being
of customers and colleagues.
Act as a
change agent , continuously reviewing and improving service delivery.
Work closely with the M&S Café team to ensure seamless operations.
Foster a culture of actively seeking and implementing customer feedback.
Respond promptly and efficiently to customer requests and feedback.
Build relationships with the local community, including residents, retail, and office tenants.
Plan and execute
promotional activities , including staff incentives.
Conduct regular
shift handovers, briefings , and
bi-weekly meetings
with key personnel.
Stay updated on menu changes, special requirements, and tasks for service readiness.
People Management
Build positive relationships with all colleagues.
Foster a culture of
pride, ownership , and
team flexibility .
Quickly adapt to changing business requirements.
Ensure all staff are briefed on responsibilities, supervised, and motivated.
Lead daily
morning meetings
to outline day-to-day activities, menus, and events.
Health & Safety
Understand and address
health and safety legislation
implications on the business.
Ensure all staff work
hygienically
and productively.
Identify and address workplace hazards, taking corrective actions.
Respond promptly to food hygiene concerns to protect brand integrity.
Maintain awareness of fire evacuation procedures and health & safety audits.
Operations
Analyze and communicate
financial performance
to support timely decision-making.
Conduct and review
monthly stock-takes , addressing variances as needed.
Adhere to internal control systems and maintain food and beverage margins.
Optimize costs while maintaining high standards and customer satisfaction.
Develop and execute training programs in coordination with the Training Manager.
Manage employee performance, feedback, and appraisals.
Handle disciplinary and grievance issues in collaboration with HR.
Ensure accuracy in holiday and sickness administration.
Required Skills and Qualifications
Education & Experience
5+ years of experience
in the
Hospitality
or
Food & Beverage
industry.
Strong knowledge of
food preparation , trends, and competitive landscape.
Familiarity with
local health and safety regulations .
Proven ability to work under pressure and multitask effectively.
Passion for
premium food outlets and cafés .
Skills
Strong
customer focus
and attention to detail.
Exceptional
organizational
and
leadership
skills.
Ability to build and maintain relationships with team members and stakeholders.
Adaptable and resilient in a dynamic environment.
Results-oriented with a focus on team and customer satisfaction.
Excellent communication and interpersonal skills.
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Singapore Robinson & Co (Singapore) Pte Ltd Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...
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Singapore Robinson & Co (Singapore) Pte Ltd Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more...
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