Manager, Retail

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Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities:

To develop and anchor Mandai as an attractive lifestyle destination through leasing and create a vibrant dining and retail landscape at public spaces in Mandai and optimise revenue streams for the organisation.

Lease Management

• Develop an effective Lease Management Plan to optimize sales, deliver service and operational excellence to ensure tenants’ viability.
• Monitor GTO submission, rentals and arrears payments from tenants. Work with Finance and Legal to issue reminder letters and legal notices.
• Prepare and analyse monthly reports of MWW tenants’ GTO Sales Performance, and management reports and decks as required.
• Analyse tenants’ sales performance, business sustainability, and evaluate requests for rental reprieve. Pay close attention to tenants with poor sales performance and flag them to management if there are signs of premature termination.
• Responsible for lease revenue, CAPEX, and OPEX budgeting.
• Monitor submission of audited sales reports by tenants and ensure timely submission, following up as needed. Handle adjustments of audited sales as required.
• Update tenants on large group bookings at BP and RFN on a fortnightly basis to assist tenants in inventory planning.

Marketing/ Promotions/ Quality Service

• Onboard tenants onto Mandai’s marketing campaigns, securing promotion mechanics, discounts, and marketing collaterals for online and onsite use.
• Partner with tenants to implement new initiatives and co-create marketing campaigns.
• Review and improve tenants’ offerings.
• Build and maintain excellent landlord-tenant relationships through engagement.

Operations

• Manage daily operations including circulars, event sales, feedback, system/SOP improvements, and resolving store issues.

Lease Renewal/ Premature Termination

• Manage and negotiate lease renewals.
• Handle tenants’ requests for premature lease termination with legal advice.

Place-Making

Develop a comprehensive Place-Making Strategy to make Mandai Wildlife West a vibrant public node and attract footfall. Implement initiatives with internal stakeholders to enhance physical and programming aspects of the area.

Process

• Develop leasing strategy, market and lease new/existing spaces.
• Set up sales and revenue monitoring and reporting processes.

People

• Collaborate with Finance, Marketing, Digital & Data, Events & Programmes teams to support leasing and marketing initiatives.
• Work with the Project Team for plans, drawings, and marketing of new spaces.
• Consult Legal for tenant breaches and contractual issues.

Job Requirements:

• Good Business Degree or equivalent; qualifications in Real Estate, Consultancy, Asset Management, Marketing, or related disciplines.
• At least 7 years of experience in managing contracts, retail planning & leasing, retail management, and business development.
• Strong negotiation skills, strategic thinking, analytical skills, and attention to detail.
• Excellent interpersonal, communication, and stakeholder management skills.
• Self-motivated, able to work independently and in teams, in a fast-paced environment.
• Proficient in English and Microsoft Office, especially Excel.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

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