Service advisor | al futtaim automotive | famco
5 days ago
Service Advisor | Al Futtaim Automotive | FAMCO Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare, employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. This role serves as the face of the brand and division to the customer, fostering strong relationships that ensure a seamless and engaging Aftersales customer journey. By prioritizing customer engagement, this position plays a crucial role in enhancing customer experience. What you will do: Build long-term relationships with customers to ensure customer retention and loyalty. Achieve financial objectives through upselling and discount control to meet monthly revenue targets. Actively engage with customers by consulting on their needs and service requirements throughout the entire service process, ensuring vehicles are fixed correctly the first time. Coordinate with the Production Team to provide timely progress updates to customers, ensuring they are informed and that on-time delivery commitments are met. At the time of vehicle delivery, provide customers with a detailed explanation of all work performed and associated costs, helping them understand the value of services rendered. Effectively manage customer complaints to achieve satisfactory resolutions, sustaining and improving Customer Service Value and Net Promoter Scores. Ensure active compliance with all Standard Operating Procedures, company policies, and distributor programs to maintain consistency in the customer experience. Required skills to be successful: Proficient in Microsoft Office Suite; knowledge of SAP is preferred. Strong customer service skills with the ability to effectively handle customer inquiries and concerns. Excellent communication skills, both verbal and written. Conversational proficiency in English and basic Arabic. Technically adept, with the ability to troubleshoot and resolve issues efficiently. Solid understanding of product features and processes related to the position. What equips you for the role: Diploma or Bachelor of Automobile /Mechanical Engineering. 3 to 5 years overall experience in the automotive industry, preferably in a similar service role. Customer-centric approach. Technical proficiency, with a solid understanding of automotive systems and services. About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward. #J-18808-Ljbffr
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Singapore Robinson & Co Full timeUAE National Service Advisor | Al Futtaim Automotive | FAMCO Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and...
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Sales consultant | al futtaim automotive | famco
2 weeks ago
Singapore Robinson & Co Full timeSales Consultant | Al Futtaim Automotive | FAMCO Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare;...
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Service manager | al futtaim automotive | famco
2 weeks ago
Singapore Robinson & Co Full timeService Manager | Al Futtaim Automotive | FAMCO Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare;...
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Sales executive | al futtaim automotive | famco
2 weeks ago
Singapore Robinson & Co Full timeSales Executive | Al Futtaim Automotive | FAMCO Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare;...
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Singapore Robinson & Co Full timeParts Sales Representative | Al Futtaim Automotive | FAMCOEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and...
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Singapore Robinson & Co Full timeService Advisor | Al Futtaim Automotive | CJDR Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare;...
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Sales executive | al futtaim automotive | famco
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Singapore Robinson & Co Full timeSales Executive | Al Futtaim Automotive | FAMCOEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare;...
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Singapore Robinson & Co Full timeParts Advisor | Al Futtaim Automotive | Lexus DIP Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare;...
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Singapore Robinson & Co Full timeParts Advisor | Al Futtaim Automotive | Lexus DIPEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare;...
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Kaizen promoter | al futtaim automotive | toyota
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Singapore Robinson & Co Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...
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Singapore Robinson & Co Full timeCampaign Manager | Al Futtaim Automotive | BYD Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare;...
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Singapore Robinson & Co Full timeUAE National_Field Sales Executive | Al Futtaim Automotive | Dubai Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate,...
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Singapore Robinson & Co Full timeMarketing Executive | Al-Futtaim Automotive | BYD Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare;...
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Singapore Robinson & Co Full timeAdministrative Executive | Al Futtaim Automotive | Trading Enterprises Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate,...
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Singapore Robinson & Co Full timeCRM Marketing Manager | Al-Futtaim Automotive | BYD Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and...
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Singapore Robinson & Co Full timeHead of Sustainability | Al-Futtaim Automotive | Strategy & Planning Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate,...
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Singapore Robinson & Co Full timeDealer Principal | Al Futtaim Automotive | Trading EnterprisesEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and...
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Dealer principal | al futtaim automotive | honda
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Singapore Robinson & Co Full timeDealer Principal | Al Futtaim Automotive | HondaEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare;...
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Singapore Robinson & Co Full timeService Advisor | Automotive | Electric Vehicles | BYD Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. By...
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Singapore Robinson & Co Full timeUAE National Warehouse Supervisor | Al Futtaim Automotive | Logistics Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate,...
