Uae national service advisor | al futtaim automotive | famco
2 days ago
UAE National Service Advisor | Al Futtaim Automotive | FAMCO Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Overview of the role We are currently looking for competent & performance driven Service Advisors to work with our FAMCO Team in Abu Dhabi. Service Advisors are the first contact for customers in the Workshop, you are the image builder for the Service Department and present a picture of faith and confidence. This is a full-time permanent role with Al Futtaim Group. It will work 5 days a week with 2 days off. What you will do Ask questions and record customer requests without delay. Collect accurate symptoms of complaints from the customer for quick resolutions at workshop. Empathize and clarify customer requests. Check workshop situation and promise delivery time. Check and ensure accordance of invoice and work performed. Inform customer after work completion and agree pick up time. Clear explanation of the job done and invoice and guide to the cashier. Promotion of value-added services. Resolution of customer concerns at the earliest time and ensures satisfaction. Required skills to be successful Able to communicate effectively. Customer service experience will be an added advantage. UAE National with family book. About the team The role will report to the Service Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Workshop Supervisor, Controller, Foreman & Technicians on a daily basis. What equips you for the role You should be able to communicate effectively with strong customer service, analytical and communication skills. You should be highly motivated and eager to learn. #J-18808-Ljbffr
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