Fine Dining Operations Expert

2 days ago

Singapore beBeeManager Full time

Restaurant Operations Manager

We are seeking an experienced and dynamic Restaurant Operations Manager to oversee daily operations, lead our team, and ensure exceptional guest experiences at a fine dining wine bistro specializing in Western cuisine.

Key Responsibilities

  • Oversee all daily restaurant operations including opening and closing procedures.
  • Evaluate and implement operational standards and procedures for efficient performance.
  • Monitor food quality, presentation, and consistency to ensure customer satisfaction.
  • Promote teamwork and effective communication among staff members.
  • Handle customer complaints and resolve issues promptly and professionally.
  • Recruit, train, and supervise restaurant staff to achieve business objectives.
  • Create and manage staff schedules to ensure adequate coverage.
  • Conduct performance evaluations and provide ongoing coaching to improve employee skills.
  • Foster a positive work environment and maintain team morale.
  • Ensure proper staff training on food safety, customer service, and company policies.
  • Assist with scheduling and administrative tasks as needed to support the restaurant's growth.
  • Maintain accurate records of daily operations and incidents.
  • Support implementation of company policies and procedures.
  • Develop and implement effective wine programs, including wine selection, inventory management, and wine list accuracy.
  • Ensure proper wine storage, handling, and service standards.
  • Collaborate with the sommelier on menu pairings and special events to enhance the dining experience.
  • Maintain high standards of customer service throughout the restaurant.
  • Interact with guests to ensure satisfaction and address concerns.
  • Develop strategies to enhance the overall dining experience.
  • Monitor and respond to online reviews and feedback.

Required Qualifications

  • A minimum 3-5 years of experience in restaurant management, preferably in Western cuisine establishments.
  • Fine dining experience is strongly preferred.
  • A proven track record of successfully managing upscale restaurant operations.
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills, bilingual capabilities.
  • Understanding of local food service regulations and licensing requirements.
  • Proficiency with point-of-sale systems and restaurant management software.
  • Ability to work in a fast-paced, high-pressure environment.
  • Strong problem-solving and decision-making skills.
  • Flexibility to work evenings, weekends, and holidays.
  • Experience managing wine programs and beverage operations in fine dining settings.
  • Wine knowledge and certifications are preferred.
  • Prefer Singapore Citizen or PR.

Benefits

This role offers a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that values teamwork and customer satisfaction.

Others

Please note that this job description may be subject to change based on the needs of the organization.

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