Service Ambassador

3 days ago

Singapore Cycle & Carriage Singapore Full time

Talent & Learning Evangelist | Championing People-Centric Talent Strategies | Building Future-Ready Workforces | Enabling People Growth

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

We are looking for a dedicated Service Ambassador to be part of our Mercedes-Benz customer service team. You will be part of our highly customer centric team providing excellent customer service that is representative of the Mercedes-Benz brand. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.

Responsibilities

  • First point of contact to greet and welcome all visitors and walk-in customers promptly
  • Ensure after-sales support to customers by providing high level of customer service (e.g, attend to customer needs, replenish refreshment supply)
  • Attend to incoming calls, handle general enquiries and channel customers to the right person-in-charge
  • Handle all customers' appointment bookings for service and repairs promptly
  • Process job order and ensure effective flow of information from customers to workshop and vice versa
  • Assist in the procedures for customers' collection of vehicles when the service / repair jobs are completed
  • Maintain proper and accurate documentation to ensure rightful collection of vehicles after servicing
  • Manage and promote boutique accessories and assist customers in enquiries on boutique sales Additional for cashier function (if applicable)
  • Ensure collected payments received are submitted to the

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