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APJC PEx Manager
3 weeks ago
Overview
APJC PEx Manager role at
Cloudflare .
About Us
At Cloudflare, we are on a mission to help build a better Internet. The company runs one of the world's largest networks that powers millions of websites and other Internet properties. Cloudflare protects and accelerates Internet applications without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have traffic routed through its intelligent global network. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills. We are ready to help you do that and we are committed to building a diverse and inclusive team. We hire the best people based on potential and support them throughout their time at Cloudflare. Available Locations: Bengaluru.
What You Would Do Here
At Cloudflare, our mission is to empower our people to do their best work. We are looking for a motivated and detail-oriented
People Experience Manager
to join our growing team. This entry-level management role focuses on supporting our expanding organization by ensuring a seamless experience for employees, from inquiry resolution to accurate data management, and auditing of critical People and Payroll processes within your region. You will guide and develop a team delivering world-class employee inquiry support, acting as an escalation point for more complex People and Payroll matters, and ensuring all transactions meet minimum standards to keep our people systems auditable, clean, and up-to-date. A key focus will be on providing high-quality customer support to internal clients and stakeholders, ensuring needs are met efficiently and accurately. As we scale, you will have opportunities to contribute to the design and improvement of existing processes across multiple regions.
Responsibilities
Lead HR Service Delivery: Guide and develop a team focused on providing world-class employee inquiry support, serving as an escalation point for complex People and Payroll matters.
Ensure Data Integrity & Compliance: Oversee HR transactions to meet minimum standards, maintaining auditable, clean, and up-to-date people systems.
Drive Operational Excellence: Partner with regional senior management and stakeholders to address HR operational needs with high responsiveness and accuracy.
Manage Payroll Operations: Oversee monthly payroll checks for your assigned region, ensuring accuracy and timely submission.
Uphold Compliance Standards: Manage adherence to SOX Control & Compliance, ensuring SOP requirements are followed and documented.
Optimize HR Processes: Contribute to design, tracking, and implementation of improvements for HR business processes, translating operational needs into technical requirements.
Facilitate Regional Approvals: Manage the regional offer approval process in line with internal guidelines.
Support System Enhancements: Contribute to improvement projects defined by the People Services group, collaborating with COEs and other teams to test new functionality and troubleshoot HR systems.
Analyze & Report: Analyze support tickets and HR processes to provide regional status insights and identify opportunities for continuous improvements.
What You'll Bring
Experience: 2+ years of leadership experience in People Operations, HR Service Delivery, or Payroll, preferably within the APJC region.
HR Systems Expertise: Familiarity with HR systems such as Workday and Zendesk. Experience with Core HR, Talent, and Compensation modules is a plus.
Process Improvement Mindset: Proven ability to support and contribute to projects aimed at enhancing operational efficiency and service delivery.
Attention to Detail & Accuracy: Highly detailed and process-oriented with a strong commitment to accuracy in all HR transactions and data management.
Compliance Knowledge: Foundational knowledge of APJC countries' employment law and operating within these regulatory environments.
Customer Focus: A strong customer service orientation and dedication to delivering a positive internal client and employee experience.
Communication Skills: Excellent oral and written communication skills, with the ability to clearly present information across regions and functions.
Prioritization & Execution: Apt at prioritizing tasks, executing effectively, and providing clear status reports as needed.
Organizational & Problem-Solving Skills: Strong organizational, problem-solving, and time management abilities.
Adaptability: Highly adaptable in a global, fast-paced environment with the ability to oversee payroll changes and reports for the APJC region.
What Makes Cloudflare Special?
We're a highly ambitious, large-scale technology company with a soul. Protecting the free and open Internet is fundamental to our mission. Cloudflare initiatives include Project Galileo, Athenian Project, and , all focused on security, resilience, and privacy.
Sound like something you'd like to be a part of? We'd love to hear from you
This position may require access to information protected under U.S. export control laws. Any offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in diversity and inclusiveness. All qualified applicants will be considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, disability, or other protected status. We are an AA/Veterans/Disabled Employer. We provide reasonable accommodations to qualified individuals with disabilities. If you require accommodations to apply, please contact or 101 Townsend St. San Francisco, CA
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