Technical Sales Support Engineer

4 days ago

Singapore SWTS Pte Ltd Full time

Job Overview The Sales Support Engineer assists the sales team by managing initial customer inquiries, assessing technical requirements, and coordinating arrangements to advance sales opportunities. Key Responsibilities Prepare and present technical information to support the sales team's efforts. Assist in the creation of proposals, quotations, and technical documents. Address technical questions and clarify in‐house capabilities for potential customers. Collaborate with internal teams to ensure accurate and timely information is available for proposals and quotations. Coordinate site visits or technical meetings as required. Manage technical aspects of job arrangements once a sale is confirmed. Ensure proper resource allocation, scheduling, and communication of technical requirements to relevant teams. Act as a liaison between the customer and internal teams to resolve technical, logistical issues promptly. Follow up with customers post‐sale to ensure satisfaction and address any technical concerns. Identify opportunities for additional sales or service enhancements. Minimum Qualifications Technical diploma or degree in engineering (Mechanical, Electronics, or related field). 3–5 years of experience in a Sales Support, Technical Support, or Pre‐Sales Engineer role. Knowledge of rotating equipment and familiarity with petrochemical, marine, oil and gas industry practices. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and technical drawing software like AutoCAD. Ability to work independently and manage multiple projects simultaneously. Proven track record in managing technical inquiries and supporting sales teams effectively. Demonstrated ability to interact with customers directly and manage technical discussions. Experience in conducting product demonstrations and presentations to customers. Experience in troubleshooting and resolving technical issues efficiently. Experience in identifying process improvements to enhance sales and technical support workflows. Preferred Additional Qualifications Additional qualifications in Sales or Business Administration. Seniority Level Mid‐Senior level Employment Type Full‐time Job Function Information Technology #J-18808-Ljbffr

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