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1 month ago
Service Now Operations Intern Service Now Operations Intern Location: Singapore, Singapore Remote Type: Hybrid Time Type: Full time Posted on: Posted 3 Days Ago Job Requisition ID: R0267588 Thales people architect identity management and data protection solutions at the heart of digital security. Businesses and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. The Cloud Operations department is responsible for the operation of Thales DIS infrastructures in our Private and Public clouds. Service Now is used to manage our CMDB (Configuration Management Database) and to support the core ITSM (IT Service Management) operations such as financial management, incident management, request management, and change management. Responsibilities: Participate in day-to-day operations such as service requests, incident handling, and user assistance. Assist in assessing and documenting current IT service management processes, as well as finding opportunities for improvement. Create, update, and maintain comprehensive documentation for processes, workflows, and system configurations. Create knowledge base articles and training resources to assist end users in efficiently utilizing Service Now capabilities. Depending on progress and priorities, new scope may be added, such as involvement in specific SRE projects (e.g., workflow automation). Requirements: Degree in Information Technology/Information Systems or any relevant field. Preferably experience/background with ITSM (IT Service Management). Experience working with large software suites (Service Now, Sales Force, SAP). Interested in operational activities, business process analysis, documentation, and workflow automation. Basic knowledge of and experience with scripting language (e.g., Javascript) is a bonus. Learning Outcomes: With this internship, you will have the opportunity to have a wide view and understanding of IT infrastructure management activities. You will acquire knowledge in ITIL standards for IT service management activities. You will develop analyst skills and acquire competencies on a widely deployed software suite – Service Now. You will also have an overview of operation activities and be involved in SRE (Site Reliability Engineering) activities. At Thales, we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries, our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now #J-18808-Ljbffr
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