Centre Operations Manager

3 days ago

Singapore FUN WITH ABACUS SCHOOL PTE. LTD. Full time
Centre Operations Manager (Children Enrichment)
About Us
We are a leading enrichment centre specialising in abacus and mental arithmetic. Our mission is to nurture young minds through fun, structured, and effective learning. As we grow, we are looking for a dedicated Centre Operations Manager (Children Enrichment) to help us connect with parents, promote our programs, and support centre-wide campaigns and events.
Key Responsibilities
Operations Management
  • Develop and maintain staff schedules to ensure smooth daily operations.
  • Plan and implement staff training programs to enhance performance and professionalism.
  • Set clear performance targets and monitor staff progress against goals.
  • Develop and implement policies, standard operating procedures (SOPs), and operational plans.
  • Monitor workflow, troubleshoot issues, and implement corrective actions.

Marketing & Promotions
  • Plan and execute marketing campaigns, promotions, and referral programs.
  • Manage social media content (photos, videos, posts, stories).
  • Explore and work with influencers to boost visibility.

Parent Relations & Customer Engagement
  • Handle parent enquiries and arrange trial lessons.
  • Call parents after enrolment to ensure positive onboarding.
  • Follow up with parents who submit withdrawals to gather feedback.
  • Conduct yearly parent surveys and share referral promotions.

Events & Internal Coordination
  • Plan and coordinate events (e.g., grading exams, roadshows, workshops).
  • Motivate and update staff on campaigns to ensure strong communication with parents.
  • Take photos/videos for marketing collateral and social media.

Insights & Reporting
  • Gather parent feedback to improve programs.
  • Track and report effectiveness of marketing campaigns.

Requirements
  • Diploma/Degree in Early Childhood, Education, Marketing, Communications, Business, or related field.
  • Experience in marketing, event coordination, or customer service preferred.
  • Confident communicator, comfortable engaging with parents.
  • Creative and hands-on with social media (Instagram, Facebook, TikTok).
  • Proactive, organised, and able to multitask.

Main Location: Mountbatten Centre (with occasional travel to other centres)
Working Hours:
  • Tue - Fri: 11:00am - 9:00pm
  • Sat: 8:30am - 6:00pm
  • Sun & Mon: Rest days

What We Offer
  • Salary range: $2,800 - $3,500 (commensurate with experience)
  • Dynamic work environment with exposure to both marketing and community engagement.
  • Opportunities for professional growth in a stable and expanding education business.

If you're passionate about marketing, enjoy building parent relationships, and love working in a child-focused environment - we'd love to hear from you

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