Centre Operations Manager #sgup

5 days ago

Singapore KOWABUNGA! EDUCATION CENTRE LLP Full time

1. Role Description:
This position plan direct coordinate and evaluate the educational and administrative aspects of education and training services. He/She also plans directs coordinates and evaluates the provision of care for children in before-school after-school vacation and day care centres and services. He/she oversees the planning implementation and monitoring of pedagog

y and programmes for the centre.

2. Specific Responsibilities:

- Establish rationale for learning experience evaluations based on organisational considerations
- Identify appropriate evaluation models and approaches
- Develop learning experience evaluation plans
- Analyse data collected to determine effectiveness of learning experiences
- Review learning experiences across the all learning activities
- Present evaluation findings to relevant stakeholders
- Determine gaps and improvement areas across all learning activities
- Identify key business objectives and strategic priorities that drive organisational growth
- Develop operational processes which align with regulatory and industry standards
- Lead and integrate cross-functional projects and initiatives
- Resolve escalated operational and performance issues
- Determine key performance indicators to track and monitor the efficiency of operational processes
- Evaluate operational processes and impact on service delivery
- Spearhead improvements to operational processes
- Lead the implementation of operational changes
- Provide guidance on the use of performance management tools and resources available
- Engage employees in understanding their roles and responsibilities in performance management
- Monitor adherence to performance management requirements
- Train line managers on the appropriate mind set and behaviours in conducting performance reviews
- Develop review systems for obtaining feedback related to performance management systems
- Review trends on the impact of performance management programmes on businesses
- Recommend refinements to performance management programmes based on industry best practices
- Develop learning calendar for programmes based on manpower and resource considerations
- Manage venues, logistics and resources across organisation’s programmes
- Manage vendors providing services
- Provide support to stakeholders involved in the delivery of programmes
- Develop learning effectiveness feedback forms and tools
- Analyse learning effectiveness reports
- Recommend improvement actions for programmes to relevant internal stakeholders
- Identify funding opportunities available for programmes
- Revise programme administration processes to enhance learning experiences
- Analyse budget utilisation of programmes

3. Competencies:
Learning Experience Evaluation
Organisation Management
Performance Management
Programme Management

4. Duration of Traineeships: 6 months

5. Approved Training Allowance: Mature Mid-Career Individuals - $3200

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