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Service Leader

1 week ago

Singapore Shangri-La Singapore Full time

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.
We are looking for a Service Leader – Financial Accountant, Invoice to Cash–Receivables, to join our team
The Service Leader – Finance Shared Service Centre (“FSSC”) is responsible for supervising the Invoice to Cash–Receivables Section, and for the administration and production of that Section. The candidate must have a complete understanding of all accounts receivable operations, chart of accounts and be knowledgeable in Operations.
Key Areas:
Staff Supervision
Support Credit Department
Prepare Reports
Prepare Invoices
Core Functions / Responsibilities:
Ensures accurate and timely preparation of all accounts receivable:
Ensures that accounts statement and follow-up letters are mailed on a timely basis.
Controls by recording posting and balancing all advance deposits.
Timely clears AR Holding Area.
Sends AR confirmations per agreed timeline.
Answers enquiries:
Submits prompt and detailed responses to all guest and management enquiries regarding city ledger.
Assists in Charge Back investigation.
Staff Supervision:
Ensures accuracy and completeness of work prepared by subordinates.
Assists Financial Accountant III if they have problems or difficulties in tallying the sub ledgers:
Checks and approves debit notes for correctness and completeness.
Follows up on corrections and outstanding tasks.
Supports and Assists the Credit Department:
Assists the Credit Manager regarding delinquent accounts.
Works closely with the Credit Manager.
Ensures that the necessary information regarding outstanding accounts is supplied to the Credit Manager.
Provides the Credit Manager with a list of outstanding accounts.
Monthly Duties:
Balances all subsidiary accounts receivable ledgers:
Ensures all account receivable ledgers are prepared on time and accurately.
Submits monthly Ageing report and all necessary reports:
Prepares Monthly Aging Report and other necessary reports.
Ensures reports are sent off on scheduled date.
Reports to the Management for any discrepancies and problems:
Advises Manager – Invoice to Cash – Receivables of any discrepancies in the accounts receivable section.
Others:
Conducts day-to-day business and internal/external relations with the code of conduct in mind and on the basis of the Guiding Principles and in the spirit of a “Heartwarming Family.”
Carries out other special projects/tasks assigned by supervisors:
Wherever and whenever necessary, liaises with colleagues on aspects of the job which will be helpful to all concerned.
Qualifications / Capabilities:
At least 2 years' experience in Finance, ideally in a Shared Service environment.
A degree/diploma in Accountancy from a reputable institution, or ICCA in Accounting.
Strong written, oral, and creative communication skills.
Ability to organise, prioritise, and multitask effectively.
Excellent organisational skills and attention to detail.
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