Senior Executive/Assistant Manager

4 weeks ago

Singapore National University of Singapore Full time

Senior Executive/Assistant Manager (Admissions), MSc Programmes Office
About Us
Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.
For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family
To learn more about the NUS Business School, please visit
here .
Job Description
The job holder will be responsible for the admissions processes of our various MSc programmes but with oversight of dedicated MSc programme(s), as well as Graduate Certificate programmes in collaboration with other team colleagues. S/he will work with various stakeholders (Academic Director, relevant faculty members, students, internal and external stakeholders) to ensure the smooth running of the admissions process of our programmes. S/he will also have an important public relations role in representing the MSc Programmes Office, NUS Business School, and NUS both internally and externally, and contribute to the Business School’s mission and values.
The duties and responsibilities are as follows:
Contribute to a dynamic team involved in the growth of the MSc Programmes Office
Oversee and manage the admissions administration and processes (e.g. review of application materials, organize/conduct interviews, prepare reports and admissions materials for management review, etc.)
Liaise with prospective applicants on application documentation and submissions
Oversee and provide support to students for admissions-related matters (e.g. Application process, Student Pass, Matriculation, etc.)
Collaborate closely with faculty in conducting and transcribing admission interviews
Contribute to the review and improvement of admissions processes
Conduct administrative briefing sessions for students
Provide admission and general counselling to students
Support overseas delegation visits and summer programmes
Train and mentor junior staff as required
Deliver a superior level of customer service and programme satisfaction to internal and external stakeholders
Support Welcome Session, Orientation and other programme events organized by the MSc Programmes Office
Other duties as assigned by the Associate Director, Director, Academic Director and Programme Office
Qualifications
Degree from a reputable University in any discipline
Minimum 3 to 5 years’ relevant work experience, preferably in a higher education institution
Possess excellent oral and written communication skills with the ability to confidently engage and consult with senior level internal and external stakeholders
Strong organizational ability and high attention to details in tracking and managing admissions for academic programmes
Observant in identifying process, operational and service gaps and propose solutions
Passionate in seeking constant improvements to processes and service delivery
Strong customer service focus in cross-cultural environments
Self-driven with a high level of autonomy and yet be a team player simultaneously
Able to set priorities, multi-task and work under pressure
Proactive and demonstrate creative, innovative and service-oriented approaches to problem solving
Willingness to adopt flexible work hours and undertake business travel if needed
Internet savvy with good computer (Microsoft Office Applications) skills
(Appointment job grade will commensurate with the selected candidate's experience)
More Information
Location: Kent Ridge Campus
Organization: School of Business
Department: Dean's Office (BIZ)
Employee Referral Eligible: No
Job requisition ID: 27000
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