IT Help desk Engineer

7 hours ago

Singapore Good Job Creations Full time

IT Help Desk Engineer (Japanese Speaking | up to $7K)Job ID: Responsibilities: With service mindset, respond and resolve user queries efficiently while ensuring excellent customer service. Provide both technical and non-technical support for Singapore Branch users. Ensure clear, concise, and professional communication with users, technical teams, and senior management. Identify opportunities to enhance Help Desk processes and workflows. Contribute to the development and implementation of Help Desk policies and procedures. Maintain detailed user request logs and create comprehensive reports for stakeholders. Efficiently maintain the knowledge base / FAQ to reduce dependency on L2 and L3 support teams. Introduce processes to consolidate and manage all service requests flowing to the IT department. Part of Command center team to support day‐1 post critical projects cutover. Act as a liaison between users and technical teams to facilitate smooth communication and issue resolution during solution Go Live period. Maintain IT devices (iPads, Desktops, VDI's) and implement tracking and reporting processes. Have overall knowledge of IT infrastructure within a financial institution and networking devices. Any other ad‐hoc duties. Requirements: 5‐8 years of experience in a Help Desk or IT support role with at least 2 years in a lead position, preferably in a financial institution. Proficiency in Japanese to communicate with Japanese‐speaking clients. IT service management principles (ITIL preferred). Proficiency in IT support tools (e.g., ServiceNow, Jira). Strong customer service skills, problem‐solving abilities, and ability to work under pressure. Collaborate across the organization and external providers to solve complex problems creatively. Advantage: IT Certification (Optional): ITIL Foundation Certification, Microsoft Certified, CompTIA A+. Provide user support, enhance Help Desk operations, and maintain IT systems and devices to ensure smooth branch operations. HR experience supporting Japanese‐speaking users, Japan‐based financial institution. Exposure to MAS technology risk management framework, overall risk awareness, and IT infrastructure within a financial institution. If you are interested in the role, please Please kindly refer to the Privacy Policy of Good Job Creations for your reference: #J-18808-Ljbffr

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