Service Delivery Executive
6 days ago
Overview NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. The Service Delivery Executive is responsible for managing day to day support of medium scale maintenance projects meeting customer's requirements and Service Level Agreements. What will you do The Service Delivery Manager is responsible for managing day to day support of medium scale maintenance projects meeting customer's requirements and Service Level Agreements. To ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure To assist the Senior Managers to train and guide junior team members. Project Delivery Act as a focal point for all support related queries and issues Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer Review with support team to ensure that all support tasks and deliverables meet quality and service levels Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer Notify/escalate any 'out of scope' variations to services to Program Director / Service Delivery Director (SDD)Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)Review and approve service request/enhancement effort, schedules and risk plans Review and raise resource requirement Responsible for resource forecasting and planning Review, monitor and report project health status Customer/Vendor Management Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes Business Development Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the
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Senior / Service Delivery Manager
11 hours ago
Singapore EXECUTIVE SEARCH PRIVATE LIMITED Full timeTake responsibility for the quality of ongoing delivery of outsourcing services - Ensure that THE CLIENTs' delivery of outsourcing services is cost efficient - Assist the outsourcing sales function (presales) where appropriate - Ensure that due diligence is performed accurately, completely and on time - Ensure that implementations of new contracts are...
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Customer Service
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Singapore L D S DELIVERY SERVICE Full time1 year exp **Roles & Responsibilities** **1) Customer Service** - Liaise with customers and the operation team. - communicate and arrange the jobs orders. - Upkeep and perform system regularly. **2) Administration** - computer literate. - Prepare debtors listing and send reminders for late payment. - Perform ad-hoc duties assigned by Supervisor. -...
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Business Development Executive
2 weeks ago
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Delivery Driver
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Senior Executive, Campaign
2 weeks ago
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Senior Executive, Campaign
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Singapore Delivery Hero Full time $60,000 - $120,000 per yearCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
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Service Delivery Executive
2 weeks ago
Singapore NCS Pte Ltd Full timeOverview NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...
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Executive, Account Management
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Singapore Delivery Hero Full time $90,000 - $120,000 per yearCompany Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
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Executive, Account Management
2 weeks ago
Singapore Delivery Hero Full time $60,000 - $180,000 per yearCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
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Vendor Onboarding
6 days ago
Singapore Delivery Hero Full timeAbout the opportunity We’re looking for a highly-driven & motivated Vendor Onboarding & Operations Executive for our team in Singapore. If you are looking for a place where you can gain hands-on exposure & have direct impact, then this may be the place for you! **Responsibilities**: As a **Vendor Onboarding & Operations Executive**, you will work as a...
