Service Delivery Executive

2 days ago

Singapore NCS Pte Ltd Full time

Overview NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. The Service Delivery Executive is responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements. What will you do The Service Delivery Manager is responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements. To ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure To assist the Senior Managers to train and guide junior team members. Project Delivery Act as a focal point for all support related queries and issues Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer Review with support team to ensure that all support tasks and deliverables meet quality and service levels Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)Review and approve service request/enhancement effort, schedules and risk plans Review and raise resource requirement Responsible for resource forecasting and planning Review, monitor and report project health status Customer/Vendor Management Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes Business Development Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the

  • Assistant Director, Service Delivery

    1 week ago

    Singapore Public Service Division Full time $90,000 - $120,000 per year

    [What the role is]Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of users of social services, such as persons with mental health conditions, effectively and efficiently.[What you will be working on]Support Director and Deputy Director to achieve better outcomes for persons who use social services so...

  • Business Development Executive

    2 days ago

    Singapore Delivery Hero Full time

    About the opportunity We’re looking for a highly driven and motivated **Business Development Executive (Restaurant Solutions)** for our team in Singapore. If you are looking for a place where you can gain hands-on exposure and have direct impact, then this may be the place for you! This role will be based in Singapore and will report to the Sales Team...

  • Service Delivery Executive

    7 days ago

    Singapore PLATFORM&CO PTE. LTD. Full time

    Our client is an established **multinational corporation **with global presence that provides **B2B ICT **solutions and services. They are seeking a **Service Delivery Executive **to join their expanding team. Work Location: East, Singapore Essential Requirements: - At least 1-2 years’ of project management / service delivery experience in the ICT...

  • Senior Executive, Campaign

    3 days ago

    Singapore Delivery Hero Full time

    About the opportunity Do you love food, groceries and convenience put together? Then you just might love foodpanda. foodpanda is the leading, on-demand food & groceries delivery company in Singapore bringing thousands of your best-loved restaurants & groceries online into your home or office - fast! In such a highly competitive environment, we’re all...

  • Executive, Account Management

    3 days ago

    Singapore Delivery Hero Full time $90,000 - $120,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Executive, Account Management

    23 hours ago

    Singapore Delivery Hero Full time $60,000 - $180,000 per year

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Delivery Driver

    3 days ago

    Singapore The Executive Home Store Full time

    The Executive Home StoreItalian Furniture and Lifestyle Store has vacancies for:Delivery Driverfor those who love to give someone a beautiful home….Job Description:Load and unload goods safely.Pick check and loading for daily deliveries.To assist your teammate and ensure customer orders are properly delivered to their premiseCarry our simple assembly of...

  • Manager/senior Manager, Service Delivery

    2 days ago

    Singapore NCS National Council of Social Service Full time

    **[What the role is]** Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s). **[What you will be working on]** **Be part of a team that**seeks**to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.** **1....

  • Assistant Director, Service Delivery

    2 days ago

    Singapore National Council of Social Service Full time

    What the role is: Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of users of social services, such as persons with mental health conditions, effectively and efficiently. What you will be working on: Support Director and Deputy Director to achieve better outcomes for persons who use social services...

  • Service Delivery Manager

    2 days ago

    Singapore TELESOURCE EXECUTIVE SEARCH PTE. LTD. Full time

    **AMDOCS Singapore Pte. Ltd. **In one sentence** Responsible and accountable for services to account operations including coordinated management of multiple projects/accounts sought at achieving strategic business and interpersonal objectives with high quality. **What will your job look like?** - Accountable & responsible for introducing account-centricity...