Processing Officer

2 weeks ago


Singapore PERSOL SINGAPORE PTE. LTD. Full time

Responsibilities (Maker and Checker role)Resolving Singapore / Hong Kong customer/merchant's charge disputes by correctly processing the end to end related activities according to different Card Associations (Visa, Mastercard, Amex, UnionPay and JCB) chargeback rules and timeframe. These include: Performing necessary pre-checks before processing a chargeback request Reviewing whether transaction (transaction type, chargeback reason, timeframe and documents received) met the chargeback requirements set by Card Associations Following up with customer/merchant for any clarification or missing documents Performing the correct action required (Fraud reporting / Retrieval / Chargeback / Representments / Pre-arbitration / Arbitration / Pre-Compliance / Compliance) via internal



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