Call Centre

3 days ago

Singapore Crowne Plaza Hotels & Resorts Full time

Call Centre & Reservations Agent (Permanent Night Shift)As a Call Centre & Reservations Agent (Permanently on Night Shift), you’ll deliver exceptional guest experiences by handling hotel guest inquiries and room bookings through phone calls or emails promptly. This role will require you to commit to permanent night shift timing . A little taste of your day-to-day Every day is different, but you’ll mostly be: Assisting hotel guests in making hotel reservations, modifying or cancelling room bookings Processing hotel room reservations through various channels such as phone, email and online platforms etc Addressing guest concerns and providing information about hotel services, amenities and policies Upselling of additional services such as dining options, room upgrades etc Handling all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager Follow-up with guests to ensure satisfaction with problem resolution (service recovery)Ensuring all guest requests and queries are responded to promptly and effectively Handling and delivering all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner Coordinating with relevant departments to ensure guest request is followed-up and ensures follow-up procedures are maintained Ensuring timely wake-up call services for hotel guests Handling

  • Call Centre Trainer

    2 weeks ago

    Singapore TELE-CENTRE SERVICES PTE LTD Full time

    Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

  • Call Centre Supervisor/Senior Call Centre Executive

    1 week ago

    Singapore TALENTVIS SINGAPORE PTE. LTD. Full time

    Overview Call Centre Supervisor/Senior Call Centre Executive Looking for an experienced Call Centre Supervisor/Senior Call Centre Executive. Salary: $3000 (Depending on experience)Location: Central Working days: Any 5 days, Morning to Night, 9 hours/shift AWS + VB Entitled Start ASAP Key responsibilities Supervise a team of customer service representatives...

  • Call Centre Manager

    2 weeks ago

    Singapore WILSON PARKING (SINGAPORE) PTE. LTD. Full time

    As a Call Centre Manager , you will be responsible for overseeing the daily operations of our call centre, managing a team of customer service agents, and ensuring that performance targets are met. You will play a key role in driving customer satisfaction, optimizing operational efficiency, and maintaining a positive and productive work environment. Key...

  • Call Centre Officer

    3 days ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    **Call Centre / Customer Service Exp**: - **Office Hour / 5 Days Work Week / Able to Work on Weekends** **Responsibilities**: - Handle inbound and outbound calls - Proper recording of conversation with customer in the call centre system - Achieve individual and team key performance indicators (KPI) set by the management - Maintain a positive and helpful...

  • Call Centre Coordinator

    3 days ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    Call Centre / Retail Sales Exp Welcome - Rotating Shift / Able to work on weekends & PH Job Scope: - Attending to calls from frontline Customer Service Team - Ensure follow up on cases escalated - Filing of claims for customer - Cards related matters example lost of card, etc - Perform simple investigation for cases **Requirements**: - Possess Call...

  • Call Centre Manager

    5 days ago

    Singapore PERSOLKELLY Singapore Full time

    Oversees the daily operations of a call centre - Manage a team in call centre department - Implement quality improvement projects to promote service standard and quality improvement of the contact centre - Oversees the daily operations of a call centre - Manage a team in call centre department - Implement quality improvement projects to promote service...

  • Supervisor, Call Centre Operations

    7 days ago

    Central Singapore Oracare Group Pte. Ltd. Full time

    Supervise daily running of Call Centre operations and ensuring a consistent delivery of Professional and High-Quality Service experience in line with Company’s service standards. - Attending to inbound and outbound calls such as recall, enquiry and diverted calls - Continuously review and identify improvements to Call Centre operations - Handling...

  • Call Centre Agent

    7 days ago

    Singapore JP infotech Full time

    Experience :Min 1 Year in /Call Center Shift:Rotational Morning and Rotational Afternoon Location:Changi,Jurong(Location cannot be chosen) As a Call Centre Officer, you will play a vital role in achieving our Customer Centre targets while ensuring the highest quality of service. Your responsibilities include: - Meeting KPIs without compromising service...

  • Call Centre Associate

    7 days ago

    Singapore ENVIRODYNAMICS SOLUTIONS PTE. LTD. Full time

    **Call Centre Associate** **Responsibilities**: - Answer high-volume inbound calls and respond to inquiries related to day surgery and/or imaging services. - Manage all dial in booking and WhatsApp/online scheduling. - Schedule appointments and manage patient records accurately. - Address patient’s concerns with empathy - Collaborate with medical staff...

  • Call Centre Agent #56115

    7 days ago

    Singapore ANRADUS PTE. LTD. Full time

    Industry/ Organization Type: Engineering/ Security Systems Installation - Position Title**:Call Centre Support/ Call Centre Agent**: - Working Location: Ubi - Working Hours: 4 days a week (12 hours day/ night shift) - Salary Package: Basic salary up to $2,500 - Duration: 1-year contract (Renewable) **Key Responsibilities** - To call inbound customers and...