
Full Time Inventory Coordinator
4 days ago
We are a Singaporean Femtech start-up, curating our own sexual wellness brands, empowering people to be sexually liberated guided by one's true pleasure.
Job Overview
- Inventory Management: Utilize Shopify, WMS, and Excel to track and manage inventory levels across various locations ensuring optimal stock levels.
- Demand and Supply Planning: Forecast stock levels and re-stock with suppliers in a timely manner.
- Event Logistics: Plan inventory movements for events like workshops and pop-ups.
- Logistics Operations: Manage inbounding and kitting schedule for all operations part-timers.
- Delivery Services: Ensure timely delivery and provide excellent customer service for customers.
- Claims Process: Manage insurance claims process with logistics providers for any missing or defect parcels.
- Supplier Relationships: Build strong relationships with suppliers and shipping partners.
- Negotiations: Negotiate for best pricing and commercial terms with partners.
- Logistics Improvements: Lead logistics improvement projects to expand new offerings to customers.
- Cost Optimization: Lead cost optimization projects relating to shipping, delivery, warehousing, etc.
Customer Service
- Customer Support: Manage Customer Service with zest and a personal touch and reply to customers promptly via Shopify Chat, Emails, and Whatsapp Business.
- Query Resolution: Liaise with fellow team members to answer customer queries and potentially redirecting queries to other team members.
- Process Improvement: Improve on current SOPs and automated responses/queries.
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