Infrastructure services lead

2 weeks ago


Singapore Synapxe Full time

Position Overview Supporting KTLO in our cluster agencies. Majority skill set is in EUC. High demands are mainly in that space and speed to market is essential Role & Responsibilities During IT Incidents Serves as POC to GCIO, users and cluster management Team wit IPM team to restore service as soon as possible Work with GCIO on crisis management Perform Root Cause Analysis together with the involved parties During Peacetime Review and analyse cluster's IT Health status reports and develop plan of action Responsible for timely reports of SLAs and operational KPIs Liaison to support Service Ops, day-to-day ground changes and requests in end-user computing needs Support GCIO, Institution Directors/Leads and collaborate with infrastructural Services for IT workplan General Reports directly to GCIO Work as a team with Service Ops Director Cost / budgeting for new YR handle operational issues/escalation develop paper for purchasing of services/hardware liaise with entities finance / procurement for budget, billing, procurement matters able to work in an environment where request are adhoc basis (but with prioritization) familiar with ITSM processes/tools i.e. Service Now, Bigfix Manage infra-structure teams work assignments under his/her care Requirements Degree in related field of studies, i.e. Computer Science, Computer Engineering Minimum 7 years' experience in IT related field Familiar and have hands on experience with ITSM process/tools costing & budgeting SLA management and reporting Incident / problem mgmt. and Change process Strong vendor and stakeholder management IT Helpdesk process/procedures Access and Software Distribution Management Able to manage a Smail team of engineers (BAU) #J-18808-Ljbffr



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