Service Team Leader

1 week ago

Singapore beBeeLeader Full time

Job Title: Service Team Leader ">

  • Ensure that the service team is working efficiently to meet targets.
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Responsibilities:

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  • Leadership: Provide effective leadership to the service team, ensuring they understand and adhere to company standards.

  • Customer Service: Respond promptly to customer complaints, resolving issues in a professional manner.

  • Table Reservations: Meet and greet customers, take table reservations, and organize seating arrangements.

  • Menu Advice: Advise customers on menu choices, highlighting specials and promotions.

  • Sales: Upsell desserts to customers, increasing revenue and improving customer satisfaction.

  • Quality Control: Maintain high standards of quality control, hygiene, and health and safety across the service and kitchen teams.

  • Compliance: Ensure strict compliance with company standard operating procedures among all staff members.

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Requirements:

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  • Product Knowledge: Have good product knowledge on food items, including ingredients, preparation methods, and nutritional information.

  • Cost Management: Possess knowledge of cost management principles, including inventory control and budgeting.

  • PC Literacy: Demonstrate basic PC-literacy skills, including Microsoft Office and other relevant software.

  • Hygiene Standards: Adhere to strict sense of hygiene and safety standards at all times.

  • Organizational Skills: Showcase excellent organizational skills, prioritizing tasks and managing time effectively.

  • Public Relations: Possess strong public relations skills, building rapport with customers and colleagues alike.

  • Communication Skills:

  • Interpersonal Skills: Exhibit exceptional interpersonal and communication skills, fostering a positive team environment.

  • Leadership Qualities: Demonstrate strong leadership qualities, inspiring and motivating team members to achieve excellence.

  • Commercial Awareness: Display commercial awareness, driving sales growth and controlling costs to deliver profit and build customer loyalty.

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