Customer Success Manager, SMB

1 week ago


Singapore SimilarWeb Full time

Customer Success Manager, SMB (Greater China)At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people. Reporting to the CSM Team Manager, CSM (Greater China) , we're looking for a Customer Success Manager, Greater China with a background in digital marketing to increase client engagement, adoption and growth, by providing expert-level strategic input for small‐medium sized Greater China accounts. Why is this role so important at Similarweb?The CSM's ability to create relationships with the clients, and help clients extract real business value, is essentially what keeps clients engaged with Similarweb for years. The CSM is in the front line, bringing our SaaS platform to life for the client The CSM is the one who helps position themselves and Similarweb in the face of the client, as an extension to their own company. Making Similarweb an integral part of their business So, what will you be doing all day?Your role as part of the Customer Success Team means your daily responsibilities may include: Be the primary point of contact for all users on your assigned accounts Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with the Similarweb platform Identify and mitigate



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